Help Desk (Tier 3)

Phoenix, AZ, US • Posted 60+ days ago • Updated 11 hours ago

Full Time

On-site

$70000 - $90000/yr

Motion Recruitment Partners, LLC

Fitment

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Job Details

Skills

Recruiting
Help Desk
Virtualization
Tier 2
Microsoft Windows
Master Data Management
Mobile Device Management
ITIL
Communication
VMware
Hyper-V
Windows PowerShell
Scripting
Lifecycle Management
Multi-factor Authentication
Network+
Security+
Tier 3
Computer Hardware
Operating Systems
Virtual Private Network
SSO
Network
Technical Support
Microsoft Azure
GPO
Microsoft Operating Systems
Microsoft Windows Server
Root Cause Analysis
Documentation
Knowledge Base
Management
Provisioning
Access Control
Project Coordination
Migration
Computer Networking
Cloud Computing
Insurance
SAP BASIS

Summary

We are hiring a Tier 3 Help Desk / IT Support Engineer to join a growing technology team-based Tempe, AZ. This is a senior level support role handling escalation, systems issues, deeper troubleshooting, and infrastructure adjacent work. You'll support both onsite and remote users while partnering closely with systems and network engineers on advanced issues.
This isn't a ticket taking help desk position, you'll own complex escalations, work on backend systems, and help lead root cause analysis across the environment. You'll get exposure to Azure AD, Intune, virtualization, networking, and security tools while being trusted as the go to expert for tough problems. It's a great steppingstone toward System Admin or Security roles and offers room to grow in a fast paced, collaborative environment.

Required Skills & Experience

3-5+ years in IT support with at least 1-2 years at a Tier 2/Tier 3 level.
Strong troubleshooting across Windows, O365, Azure AD, and networking concepts.
Experience handling escalations and working with systems or network teams.
Hands-on experience with Intune or another MDM tool.
Familiarity with ITIL concepts and enterprise ticketing environments.
Excellent communication skills, including handling executive-level escalations.

Desired Skills & Experience

Experience with VMware or Hyper-V.
PowerShell scripting for automation.
Understanding of identity lifecycle management.
Exposure to security tools including MFA, EDR, and conditional access.
Certifications such as AZ-900, MD-102, Network+, or Security+.

What You Will Be Doing
Tech Breakdown

40% - Tier 3 escalations including advanced troubleshooting for hardware, software, operating systems, VPN issues, SSO/identity problems, and network connectivity.
25% - Systems support working within Azure AD, Intune, GPO, Windows Server environments, and assisting with backend system maintenance.
15% - Root cause analysis and documentation for recurring issues, creating knowledge base updates and long-term solutions.
10% - Endpoint and security tool management, device provisioning, patching, access control, and vulnerability-driven remediation.
10% - Project support assisting with migrations, upgrades, deployments, and cross-functional IT projects across O365, networking, and cloud systems.

Daily Responsibilities

100% Hands On

The Offer

Bonus OR Commission eligible

You will receive the following benefits:

Medical, Dental, and Vision Insurance
Vacation Time
Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 799653
Posted 30+ days ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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