Senior IT Systems Administrator

Salary: $99,348.00 - $133,608.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-0090
Department: Board of Industrial Insurance Appeals
Opening Date: 06/05/2026
Closing Date: 6/21/2026 11:59 PM Pacific

Description
The Board of Industrial Insurance Appeals (BIIA) is offering a challenging and rewarding opportunity for the right individual to make a difference through serving the state of Washington. Our employees are our most valuable resource: diverse, energetic, innovative thinkers who care equally about producing quality work and serving the public. We are committed to preserving our culture of diversity and inclusion and to providing a work environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. You can read the BIIA's Pro-Equity Anti-Racism statement here
About the Agency
The BIIA's mission is to serve the public by resolving appeals in a consistent, impartial, timely, and efficient manner. The BIIA rules on approximately 14,000 annual appeals related to orders, decisions, and awards of the Department of Labor and Industries. The BIIA plays a significant role in the state's multi-billion dollar industrial insurance economic sector. Key stakeholders include the Office of the Attorney General, the Department of Labor and Industries, and business and labor groups representing over 179,000 employers and over 3,000,000 workers. The agency's jurisdiction includes disputes involving workers' compensation, premium assessment, industrial safety and health, and crime victims' compensation, among others. The agency is also the final authority on all proposed structured settlements.
The Board is a full-time, quasi-judicial, three-member board appointed by the Governor and confirmed by the Senate. The agency has approximately 140 employees and a biennial budget of approximately $56 million. Headquartered in Olympia, the BIIA also has staffed offices in Lakewood, Renton, Richland, Spokane, Vancouver, and Yakima.
The BIIA is a great place to work! We offer flexibility and mobility in the workplace to enhance work/life balance, to improve wellness, and to support a productive work environment, increased job satisfaction and engagement. You can read employee testimonials on our website at

Great Benefits! This position includes medical, dental, life insurance, long-term disability, retirement, deferred compensation, flexible spending account, dependent care assistance, paid time off (sick leave, vacation leave, personal holiday, personal leave day), 11 paid holidays, and an Employee Assistance Program. Tuition Reimbursement is available for eligible employees subject to guidelines and funding. You can find more information about benefits at .
Duties

About the Position
Reporting to the Chief Information Officer (CIO), this position oversees the administration, maintenance, and security of the agency's computer network, server, and desktop infrastructure. The position is responsible for installing, upgrading, and maintaining business applications, network connectivity, and server/desktop computing resources.

Duties include, but are not limited to:

• Direct and participate in the agency's IT activities in the areas of network administration, server/desktop administration, and cybersecurity. Lead design, implementation, management, and optimization of the BIIA server infrastructure and enterprise network environment.
• Lead IT projects from initiation to delivery, ensuring alignment with business objectives, delivery within scope and schedule.
• Serve as the highest escalation point for complex and high-impact IT problems. Lead troubleshooting, root cause analysis, and resolution of critical system issues, outages, and performance problems.
• Manage and maintain the Microsoft Entra ID environment to support Single Sign-On for cloud and web-based applications, including configuration of enterprise applications, SAML/OIDC federation, user provisioning, and access policies.
• Provide hands-on support to the Help Desk team on support issues. Prioritize tickets and resolve escalated issues, ensuring the timely resolution of end-user requests.
• Oversee vendor relations, administer all software and hardware maintenance contracts, and analyze requests for new technology acquisitions to align with organizational IT strategy.
• Implement, document, maintain, and test the IT Disaster Recovery Plan.
• Supervise and collaborate with the agency's Security Officer. Assist with assessing security needs, drafting security policies and standards, testing security standards and system changes, analyzing and designing security access. Interface with management and direct the implementation of changes upon management approval.
• Supervise, direct, and mentor two Information Technology professionals. Coordinate and assign work, develop training plans, and conduct performance reviews.
• As a member of the agency's Extended Management Team, participate in strategic planning activities.

Qualifications

The Ideal Candidate
For this critical role, the BIIA seeks a dynamic leader who is deeply committed to the success of the agency and has a general understanding of the nature and importance of the BIIA's work. The ideal candidate will maintain and champion a work environment that fosters respect, trust, integrity, diversity, equity, inclusion, professionalism, accountability, and continuous improvement. The ideal candidate will model the agency's core and leadership competencies.

Minimum Qualifications

• An associate's degree (or higher) in Computer Science or a related field. (Two years of relevant IT experience will substitute for the degree.)
• Four (4) years of experience in the following:
  • Installing, configuring, maintaining, and optimizing physical and virtual Windows servers.
  • Configuring and maintaining specialized function servers such as file, print, DNS/DHCP, and application.
  • Monitoring and provisioning server resources to provide optimal performance.
• Three (3) years of experience in the following:
  
  • Configuring network hardware and software, including servers, Storage Area Networks (SANs), and switches.
  • Administering Microsoft Active Directory, Entra ID.
  • Managing enterprise backup software and/or solutions.
  • LAN/WAN Administration.

The experience may have been gained concurrently.

Desired Qualifications

• A bachelor's degree or higher in Computer Science, Computer Engineering, or a related field.
• At least two years of supervisory experience.
• Six (6) years of experience in the following:
  • Installing, configuring, maintaining, and optimizing physical and virtual Windows servers.
  • Configuring and maintaining specialized function servers such as file, print, DNS/DHCP, and application.
  • Monitoring and provisioning server resources to provide optimal performance.
• Four (4) years of experience in the following:
  
  • Configuring network hardware and software, including servers, Storage Area Networks (SANs), and switches.
  • Administering Microsoft Active Directory, Entra ID.
  • Managing enterprise backup software and/or solutions.
  • LAN/WAN Administration.

BIIA Core Competencies

• Accountability: Takes responsibility for own actions and can be relied upon to achieve excellent results with little oversight.
• Adaptability to Changing Needs/Flexibility: Embraces changing business needs and adapts approach, goals, and methods to achieve success.
• Customer Focus: Builds and maintains internal and external customer satisfaction with the services offered by the organization.
• Diversity and Inclusion: Recognizes the value of cultural, ethnic, gender and other individual differences. Understands differences in and responds appropriately to others.
• Effective Respectful Communications: In a respectful manner, conveys clear messages that are effective in communicating information and ideas with others.
• Ethics and Integrity: Earns trust, respect, and confidence of coworkers and customers through honesty, candor, and professionalism in all interactions.
• Relationship Building: Builds constructive working relationships characterized by a high level of teamwork, cooperation and mutual regard.
• Safety Focus: Adheres to all workplace safety laws, regulations, standards and practices.

Leadership Competencies

• Leadership, Performance and Accountability: Serves as an effective leader consistent with the agency's mission and values.
• People Management: Effectively manages human resources in a consistent and equitable manner.
• Decision Making: Uses knowledge and understanding of the organization to make sound and logical decisions and takes actions that contribute effectively to organizational goals.
• Knowledge and Learning: Develops and maintains a knowledge base, including a deep understanding of agency programs, authorities and resources and a commitment to learning.
• Strategic Thinking: Develops innovative ideas that provide solutions to all types of workplace challenges.
• Conflict Management: Effectively works with others to understand interests and actively strive to achieve agreements or resolve differences in a timely manner.

Statewide Equity Competencies

• The ability to take action to learn and grow: Takes responsibility for knowing their own strengths and weaknesses and uses their learning to make government programs and processes more efficient and effective to serve all in Washington.
• The ability to take action to meet the needs of others: Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Supplemental Information

Notes:

1. The posted salary includes a 2% general wage increase effective July 1, 2026, and a 5% supervisor premium.
2. Washington State residency is required upon hire. The official duty station is the Olympia Office. The successful candidate may work remotely; however, in-person work in the Olympia office may be required 1-2 days per week.
3. Travel is required on occasion to the eight BIIA facilities around the state, and to attend training and meetings.
4. Extended hours and/or work on weekends/holidays may be required if the need arises.
5. This position is included in the bargaining unit represented by the Washington Federation of State Employees.

Application Process:
Interested candidates must apply on-line and attachthe following:

• A cover letter specifying how you meet the qualifications listed above (no more than two pages).
• A current resume.
• A list of at least three professional references.

Please attach the required documents in the "provide attachment" section of the online application (we won't have access to the references on your online application). Only applicants who meet the required qualifications and submit all of the required documents by the closing date will be considered.

Questions? If you have any questions about the position or application process, please contact Christy Sterling, Human Resources Manager, at , ext. 1123 or

The Washington State Board of Industrial Insurance Appeals is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring this announcement in an alternative format may contact the Human Resources Office at or call .
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01

This is a hybrid position. I understand Washington State residency is required upon hire, and in-person work in the Olympia office may be required 1-2 days per week.

• Yes
• No

02

Which option best describes your education?

• I don't have an associate's or bachelor's degree.
• I have an associate's degree in Computer Science or a related field.
• I have an associate's degree in an unrelated field.
• I have a bachelor's degree or higher in Computer Science, Computer Engineering, or a related field.
• I have a bachelor's degree or higher in an unrelated field.

03

How many years of IT experience do you have?

• Less than 6 years.
• 6-10 years
• 11 or more years

04

How many years of experience do you have installing, configuring, maintaining, and optimizing physical and virtual Windows Servers?

• Less than 4 years
• 4-5 years
• 6 or more years

05

How many years of experience do you have configuring and maintaining specialized function servers such as file, print, DNS/DHCP, and application?

• Less than 4 years
• 4-5 years
• 6 or more years

06

How many years of experience do you have monitoring and provisioning server resources to provide optimal performance?

• Less than 4 years
• 4-5 years
• 6 or more years

07

How many years of experience do you have in configuring network hardware and software, including servers, Storage Area Networks (SANs), and switches?

• Less than 3 years
• 3-4 years
• 5 or more years

08

How many years of experience do you have in administering Microsoft Active Directory, Entra ID?

• Less than 3 years
• 3-4 years
• 5 or more years

09

How many years of experience do you have managing enterprise backup software and/or solutions?

• Less than 3 years
• 3-4 years
• 5 or more years

10

How many years of LAN/WAN administration experience do you have?

• Less than 3 years
• 3-4 years
• 5 or more years

11

Do you have at least two (2) years of supervisory experience?

• Yes
• No

12

Do you have at least one year of experience in the following areas? Check all that apply.

• Change management
• Strategic planning
• Budget management
• Contract management
• Legacy modernization
• IT Project maintenance and operations
• IT applications/System architecture
• IT Security
• IT policy implementation and risk management
• Open data and public records
• WaTech policy implementation
• Salesforce
• DocuSign

13

In your own words, briefly describe your professional IT experience as it relates to this position. Include your related roles, responsibilities, progression of leadership scope, and size of teams you led.
14

In your own words, briefly describe the most significant IT project/initiative you have been involved in including what your role was. Include the employer and dates of employment.
15

Were you referred by a current or former BIIA employee? If yes, please list the name of the person who referred you.
16

Have you attached a cover letter, resume, and list of at least three professional references?

• Yes
• No

Required Question