Engagement Type
Contract
Short Description
DHS Business Analyst (Office of Children, Youth and Families (OCYF)
Complete Description
BACKGROUND
Highly skilled Business Analyst to support current IT system development and maintenance while also transitioning to a new statewide Child Welfare Case Management System (CW CM) in alignment with the Office of Children, Youth and Families (OCYF).
Support current IT system development and maintenance while
also transitioning to a new statewide Child Welfare Case Management System (CW
CM) in alignment with the Office of Children, Youth and Families (OCYF).
RESOURCES
DHS
shall provide office space within the SDMU office at the Harrisburg Uptown
Building, Harrisburg PA 17110. In addition, DHS will supply all necessary
hardware, software, network connection, phone and fax for daily use as needed
to complete assigned work items.
Work Location:
The selected candidate must reside in Pennsylvania and be
able to report to the office location at least 2' days per week. Telework
arrangements are subject to change at any time, and candidate must have a
securely configured high-speed internet connection.
ROLE OBJECTIVES:
Primary responsibilities will
be to manage specific components and/or initiatives that support OCYF IT
systems and users. While this contractor will be playing a significant role in
the support of subject matter experts for the future Child Welfare Case
Management (CW CM) System, this contractor will also in the help the Systems
Section within the Systems and Data Management Division to manage functionality
of IT systems which are currently overseen by this unit, and are anticipated to
become part of the future CW CM solution. This includes but is not limited to, the
Chile Welfare Information System (CWIS), the data collection system utilized
for providing data for the Federal Adoption and Foster Care Reporting System
(AFCARS) requirements, and the Title IV-E QA Invoicing System. The contractor
is responsible for supporting subject matter experts in development user
requirements, reviewing project deliverable and performing user acceptance
testing as it pertains to legacy systems and the future CW CM system, as a
thorough understanding of the current IT systems that will be replaced by CW CM
will be essential to the success of the CW CM effort.
ROLE REQUIRMENTS:
Plan,
organize, prioritize, and manage multiple initiatives across the OCYF
project team.
- Manage submission and tracking of system defects and change requests related to assigned
system components.
- Manage processes and timelines in a manner necessary to meet program office
specifications, and/or state or federal compliance requirements.
- Provide regular
status reports for projects and/or tasks as assigned.
- Manage work
associated with addressing data quality needs identified by the program
office, federal compliance needs, and/or those identified within the CCWIS
data quality plan.
- Review user requirements/user
stories and functional specifications for system development, enhancements
or configuration and supports associated system user acceptance testing, deployment,
problem resolution, and end-user support activities.
- Responsible
for compliance with standards and procedures specific to assigned
initiatives.
- Manage and
track progress against the project schedule and scope.
- Anticipate
issues and proactively address them. Identify and track issues, and report
issues using the appropriate chain of command.
- Build and
maintain relationships with key stakeholders and customer representatives.
- Provide support
to business operations and end users for OCYF and/or DHS software applications
regarding business operations and technical issue evaluations and
resolutions.
- Investigates
and resolves business operational and software issues identified and
reported by users.
- Communicate
effectively with customers and software / hardware suppliers supporting
the commonwealth as appropriate.
- Establishes and maintains effective
working relationships with the network of county children and youth
agencies, other Department staff, and other contractors.
- Uses Microsoft programs (Excel,
Word, PowerPoint, Access, and Outlook) for documentation and communication
purposes. Uses Team Foundation Server (TFS), Microsoft Azure (projects
currently managed using TFS are anticipated to be migrated to Azure in the
near future), and Microsoft Test Manager (MTM).
- Conducts meetings and/or follow-up
sessions with stakeholders as needed in order to gain necessary detailed
understanding of relevant business processes.
- Assist in the Data Management Section
of the SDMU as needed with tasks relevant to the CW CM initiative.
- Able to use the Commonwealth Service
Now incident reporting system for incident and request tracking and
processing.
- Able to lead/facilitate meetings or
workgroups in-person and/or virtually as assigned.
- Able to develop and facilitate
presentations in-person and/or virtually as assigned.
- Able to develop responses to
public/media/stakeholder/federal inquiries as assigned.
- Able to work
in a team environment.
- Travel as
needed.
SKILLS AND
EXPERIENCE REQUIREMENTS
- 7 years
experience in developing business, functional and user requirements for IT
systems.
- 7 years knowledge of business
analysis process, principles, practices, and techniques.
- Knowledge of software development
lifecycle with focus on the user requirements and UAT.
- Excellent written and verbal communication
skills.
- Strong interpersonal skills and the
ability to work with diverse user groups.
- Contractor must be fluent in English and be able to be clearly
understood over the phone.
- Ability to establish and maintain
effective working relationships.
- Highly Desired - 2 years
experience performing similar work in the Child Welfare or other Human
Services Field.
- Highly Desirable -
IIBA certification.
Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
| Experience in developing business, functional and user requirements for IT systems. | Required | 7.0 | Years |
| Knowledge of business analysis process, principles, practices, and techniques. | Required | 7.0 | Years |
| Excellent written and verbal communication skills. | Required | | |
| Must be fluent in English and be able to be clearly understood over the phone. | Required | | |
| Experience performing similar work in the Child Welfare or other Human Services Field. | Highly desired | | |
| IIBA certification. | Desired | | |
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