Sr. Technical Program Manager

About Blackhawk Network:

Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview:

We're seeking a Senior Manager of Technical Program Management to lead program execution for our B2B Rewards and Payouts portfolio. This is an end-to-end role spanning the complete product development lifecycle-from discovery and planning through delivery, launch, and go-to-market execution. You'll drive cross-functional alignment across product, engineering, marketing, sales, and operations to deliver complex, multi-team initiatives that power our enterprise rewards and payouts business.

As a craft and practice leader for technical program management, you'll not only manage a team of TPMs but also shape program management practices across BHN's broader TPM community, regardless of product domain. You'll establish standards and approaches that elevate program management effectiveness company-wide while ensuring flawless execution of high-stakes product launches and initiatives.

This position is Hybrid and requires 2 days p/ week in our Pleasanton, CA office.

Responsibilities:

Program Leadership & End-to-End Execution

• Lead comprehensive program management for the B2B Rewards and Payouts portfolio, orchestrating across product teams, engineering squads, marketing, sales, and operations throughout the entire product lifecycle
• Drive quarterly planning and execution, ensuring alignment between product strategy, business objectives, technical delivery, and go-to-market readiness
• Own product launch planning and execution, coordinating across all functions to ensure seamless market introduction and customer adoption
• Establish program governance, tracking mechanisms, and communication rhythms that provide visibility without creating bureaucracy
• Identify and manage cross-team dependencies, risks, and blockers across discovery, delivery, and launch phases

Strategic Partnership

• Partner with Product Management leadership to translate product vision and strategy into executable roadmaps
• Work closely with Engineering leadership to ensure technical feasibility, capacity planning, and architectural alignment
• Collaborate with Product Marketing to ensure go-to-market readiness, positioning, and launch execution
• Partner with Sales, Account Management, and Customer Success to coordinate customer communications and adoption planning
• Support integration of acquisitions and new capabilities into the rewards and payouts portfolio

Craft & Practice Leadership

• Serve as a craft leader for technical program management, establishing standards, frameworks, and best practices
• Influence program management approaches across BHN's TPM community, regardless of product domain
• Champion outcome-based planning approaches that focus teams on customer and business value
• Build lightweight, effective program artifacts and processes that enable teams rather than burden them
• Drive continuous improvement in how we plan, execute, deliver, and launch across the organization
• Leverage AI and emerging technologies to enhance program management effectiveness and team productivity

Team Development & Management

• Directly manage, coach, and develop a team of TPMs supporting the rewards and payouts portfolio
• Provide mentorship and guidance that builds TPM capabilities and career growth
• Model collaborative leadership approaches to program management
• Foster a culture of transparency, accountability, and continuous improvement

Qualifications:

Required Experience

• 7+ years in technical program management, preferably in B2B SaaS, fintech, or enterprise software environments
• Proven track record managing complex, multi-team programs with significant business impact across the full product lifecycle
• Experience leading product launches and go-to-market coordination across product, engineering, marketing, and sales functions
• Experience as a people manager with demonstrated success coaching and developing TPM talent
• Deep understanding of modern product development practices including Agile, continuous discovery, and outcome-based roadmapping
• Experience working in matrixed organizations and driving alignment without direct authority
• Track record of shaping practices and influencing approaches across broader communities or organizations

Technical & Domain Knowledge

• Strong technical acumen with ability to engage meaningfully with engineering teams on architecture, dependencies, and technical trade-offs
• Understanding of go-to-market dynamics including positioning, launch planning, sales enablement, and customer adoption
• Familiarity with B2B business models, enterprise sales cycles, and multi-stakeholder environments (preferred)
• Experience with program management tools (Jira, Jira Align, or similar)
• Demonstrated ability to leverage AI tools and technologies to improve team effectiveness and program outcomes

Leadership & Communication

• Exceptional stakeholder management skills with ability to influence at all levels
• Clear, concise communication style that adapts to different audiences
• Comfort with ambiguity and ability to bring structure to complex problems
• Track record of building trust and credibility across diverse teams

Mindset & Values

• Outcome-oriented thinking with focus on customer and business value
• Bias toward action balanced with strategic thinking
• Humble, collaborative approach with genuine curiosity about what works
• Commitment to transparency and direct, authentic communication
• Continuous learner who stays current with emerging practices, tools, and technologies

Nice to Have

• Experience in payments, rewards, loyalty, or payouts domains
• Familiarity with product discovery frameworks and continuous delivery practices
• Experience supporting M&A integration activities
• Background leading craft or practice communities in previous organizations
• Product marketing or go-to-market experience

About Our Team

You'll join the Product & Technology Strategy and Operations organization-the force multiplier that makes great product development possible. We're the grease and the glue across the product development lifecycle, bringing structure, scale, and focus on outcomes.

Spanning product operations, business operations, program management, product marketing, and research, we work across people, process, and performance to enable product and engineering teams to do their best work. Think of us as the operating engine of Product & Technology-partnering with product and engineering leaders from discovery through delivery and launch, establishing the ways of working that drive velocity and impact, and building the capabilities that help teams deliver exceptional value to our B2B clients. We're the secret ingredient that turns strategy into reality.

Benefits:

Salary Range for California Residents Only: $172,030.00 to $230,000.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other "Fair Chance" laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia's ordinance on this topic by clicking this link: _pa/0-0-0-280104.