Field Service Technician
We are seeking a highly motivated and customer-focused IT Support/Field Service Technician to join our clients team on Long Island. This position is onsite 5 days per week in Ronkonkoma NY, along with local travel to customer sites for hands-on support, installations, maintenance, and repair of desktops, VoIP phones and networks (2x per month in the LI area, 1-2x per year in NYC/NJ area). The selected candidate will primarily troubleshoot client issues from the Ronkonkoma office via chat, email, or over the phone utilizing remote tools. When needed, you will travel to site locations.
We are seeking hands-on technicians with strong customer service abilities (writing, phone and in-person) to service clients with -white-glove- IT service.
Most Duties and Responsibilities Include:
-Diagnose and resolve IT related hardware, software, and network issues
-Configuration and installation of new IT equipment at client locations
-Installation, setup, and support of VoIP systems
-Configure user accounts in Active Directory, O365 and other applications
-Track customer issues and resolutions in our ticketing system
-Proactively monitor, manage, and support client networks
-Perform software and hardware updates and maintenance
-Investigate security breaches and vulnerabilities
-Collaborate with other team members to solve complex issues
-Recommend hardware and software improvements to clients
-Monitor data backups and perform file restorations or disaster recovery
-Rebuild/re-image computers and transferring/saving user profiles and data
-Resolve virus and malware issues
-VPN setup and troubleshooting
-Backup/Restoration and Disaster Recovery
Required Skills:
- Must have a reliable vehicle and be available to travel within an assigned geographical region
-5-7 years experience in an IT support related position
-Pristine communication skills with ability to provide -white glove- customer service both written and verbal. Professional attitude and appearance is critically important to the success of this position
-- Thorough knowledge of MS Office 365, Windows 10, Windows Servers, Active Directory
- Prior knowledge of service ticketing systems (ConnectWise is a big plus)
- Experience installing VPN firewalls, routers, switches, IP cameras, phone systems and wireless access points
- Running and terminating low voltage wiring (Cat cable, RJ45, RJ11)
-Strong troubleshooting and critical thinking skills
-Ability to multitask, prioritize, and manage time efficiently
- Self-motivated with the ability to work in a fast-paced environment
-Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations
Preferred Skills:
-ConnectWise and MSP experience
-Cisco and/or Meraki experience
- Cybersecurity experience or related certification
-Familiarity with mobile devices such as iPhones, iPads, Android, etc.
- Mac OS X
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