Operations Manager

Required Experience

• Experience in Customer Success Operations, Sales Operations, Revenue Operations, program management, or a comparable operations role, ideally in a SaaS or technology environment.
• Demonstrated ability to deliver cross-functional, multi-stakeholder initiatives from planning through completion.
• Strong process design and continuous improvement skills, with the ability to document, simplify, standardize, and scale workflows.
• Hands-on experience with Salesforce and/or Gainsight, including working with administrators or analysts to implement process and reporting changes.
• Comfort building and interpreting KPI reporting, identifying trends, and translating insights into action.
• Excellent written and verbal communication, sound judgment, and the ability to influence and drive alignment without direct authority.
• Ability to prioritize quickly, work independently, and deliver measurable progress within a fixed six-month term.

Preferred Qualifications

• Experience supporting compliance frameworks, operational controls, or audit-readiness activities in a customer-facing environment.
• Change management experience, including launch planning, enablement, communications, and adoption tracking.
• Familiarity with renewals, subscription billing, and customer lifecycle management.
• Experience improving business review preparation, reporting automation, or executive operating cadences.