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Project Manager ServiceNow

Jersey City, NJ, US • Posted 30+ days ago • Updated 5 days ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Project manager
ServiceNow
workflows
ITSM
Incident
Change Management
ServiceNow integrations

Summary

We are seeking an experienced Project Manager with strong ServiceNow expertise to lead the delivery of enterprise ServiceNow implementations and enhancements. The ideal candidate will manage end-to-end project lifecycles, collaborate with cross-functional stakeholders, and ensure successful delivery of ServiceNow solutions aligned with business goals.

Key Responsibilities

Project & Program Management

Lead end-to-end ServiceNow project delivery (planning, execution, monitoring, closure)
Define project scope, timelines, milestones, and deliverables
Manage Agile/Scrum or hybrid project methodologies
Track project progress, risks, issues, and dependencies
Ensure projects are delivered on time, within scope, and budget

ServiceNow Delivery & Implementation

Oversee implementation of ServiceNow modules such as:
- ITSM (Incident, Problem, Change Management)
- ITOM (Discovery, Event Management)
- HRSD (HR Service Delivery)
- CSM (Customer Service Management)
Coordinate with ServiceNow developers, architects, and admins
Ensure adherence to ServiceNow best practices and platform governance
Manage upgrades, integrations, and enhancements

Required Skills & Qualifications

Experience

10+ years of experience in IT project management
3 5+ years managing ServiceNow implementations
Proven track record of delivering enterprise-scale projects

Technical Skills

Strong knowledge of ServiceNow platform and modules (ITSM, ITOM, HRSD, CSM)
Experience with ServiceNow integrations (REST, SOAP, APIs)
Familiarity with ServiceNow workflows, scripting, and data model
Understanding of cloud platforms (AWS, Azure, Google Cloud Platform)

Project Management Skills

Expertise in Agile, Scrum, Waterfall methodologies
Strong experience with tools like:
- Jira / Azure DevOps
- MS Project / Smartsheet
Risk, budget, and resource management

Soft Skills

Excellent communication and stakeholder management skills
Strong leadership and decision-making ability
Problem-solving and conflict resolution skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1a5d37
Position Id: 2026-486
Posted 30+ days ago

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