ROLE_DESCRIPTION -
You will design, build, and run largescale Customer Communications Management (CCM) solutions on OpenText Communications (Exstream) Cloud Native (CN). The work spans document design in Communications Designer, orchestration with Communications Orchestrator, business content authoring via Content Author, and enterprisegrade promotion/approvals across nonprod and prod domains. You will collaborate with product owners, infra/tenant admins, DevOps, and crossvendor teams to modernize onprem Exstream workloads and deliver highvolume batch and realtime communications in Kubernetes environments (AKS/EKS/OpenText Cloud/private cloud).
Key Responsibilities:
Design communications in Communications Designer; model flows in Communications Orchestrator; enable businessside edits in Content Author with robust approval workflows.
Assess existing serverbased/legacy packages (including PUBbased apps). Execute redesigns or rationalized liftandshift where appropriate; leverage CN accelerators (e.g., .docx/PDF design importers, component export/import via DAS).
Engineer highvolume/bulk and interactive/ondemand outputs; profile engine throughput; partner with infra on Kubernetes scaling, HA/DR, and resource tuning (CPU/memory/vCores).
Implement automated build, test, and promotion pipelines (Azure DevOps/Jenkins/Git); enforce domainbased promotions and approvals to prod.
Model inputs (JSON, XML, flat/reference/report files) and outputs (PDF/print streams/email/SMS/HTML); ensure regulatory language integrity and brand governance.
Troubleshoot CN designtool/runtime issues (e.g., save failures, timeouts); differentiate application vs infrastructure causes; drive rootcause and preventive actions.
Coordinate multiteam factory model delivery; lead technical discussions with business areas; contribute to architecture decisions and platform roadmaps.
Required Skills & Experience
Handson with CE 25.x features; deep usage of Communications Designer, Content Author, Orchestrator, DAS/OTDS, and domain promotion workflows.
Onprem (classic) to CN migrations, PUB rationalization; experience using .docx/PDF design importers introduced in 25.x.
Strong knowledge of Kubernetes (AKS/EKS/OpenText Cloud), containerized deployments, scaling, observability; familiarity with CN being deployable anywhere (public/private/offcloud).
CI/CD (Azure DevOps/Jenkins/Git), pipeline governance; scripting (PowerShell/Bash) for automation.
JSON, XML, flat/reference/report inputs; omnichannel outputs (PDF/print/email/SMS/web).
Experience coordinating multivendor delivery and developing the factory model (20+ developers).
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