Network Support Services B

Network Support Services B

Project Role: Sr. Tech Specialist

Work Arrangement: Remote.

Duration: 12 Months

Interview: In-person / Virtual at client discretion.

Introduction

The OPT/ITSB team is engaging in services to provide cloud services with various investment firms to migrate existing on-prem network solutions to cloud-based solutions.

Project Scope / Tasks

The Investment Office requires additional resources for its existing and newly proposed solutions, all requiring advanced network expertise and resources to consistently support maintenance/support and critical incident response during extended business hours. The consultant will undertake duties and responsibilities consistent with a senior technology specialist in supporting existing network technologies and the architecture/design/support of existing and new cloud solutions.

The consultant is expected to have in-depth technical knowledge of network routing and switching, along with the associated technologies of Cisco Identity Services Engine, Cisco DNAC, and Cisco FTDs. The consultant must have a strong background in supporting and implementing complex and dynamic network environments. The consultant will be heavily involved in supporting Investment Office network solutions and any/all design, development, deployment, maintenance, and operations of these technologies.

Scope of Project: Deliverable-Based Tasks 1. Network Design / Support for Investment Office On-Premises-to-Cloud Solutions and Other Enterprise Network Engineering, Maintenance, Operations/Support, and Knowledge Transfer

The consultant will be responsible for Investment Office initiatives, support, and engineering/implementation of sustainable modern networking technologies throughout the enterprise. The consultant will support the current Aladdin BlackRock cloud solution, respond to and resolve reported incidents, participate in the planning/design of future cloud solutions, and monitor for performance issues.

The consultant will also provide network support for other partner products such as Charles River, Bloomberg, and State Street Bank. The consultant will be responsible for ensuring that monitoring and alerting are automated across core connectivity infrastructure, with failover as a first line of defense, and ensuring successful automatic transition to alternate connectivity paths in the event of a failure.

The consultant will provide formal documentation in the event of a critical failure and prioritize BlackRock Aladdin relative to other applications during a critical failure.

The consultant will also be responsible for Level III support in managing enterprise data networks and will be involved in the planning and design of SDN, SD-WAN, NFV, and other newer and more secure technologies.

Other responsibilities include on-premises/cloud maintenance and operations of:

• Firewalls

• F5 load balancing

• Infoblox IP management

• Identity Services Engine for port security

• VPN and Site-to-Site VPN tunnels

• Cacti and SolarWinds alerting/monitoring

• Access Control Server (device authentication)

• SecureCRT (CLI solution)

• Wireless networking

• Cyclades management

• Gigamon switch monitoring

• Switching and routing

On an ongoing basis and through the end of the contract, all work products and deliverables-including project status reports, business processes, triage incident reports with resolutions, meeting minutes, test cases, and test outcomes-must be discussed with the contract manager to ensure that all information is documented and placed in a file share.

The contract manager will schedule knowledge transfer sessions at regular intervals to ensure that all work production details have been documented and the knowledge has been transferred to state personnel. Knowledge transfer will take place through regularly scheduled meetings that include review, cross-training, and job shadowing.

The consultant will perform all functions in a fully remote capacity, primarily within the hours of 4:00 AM 1:00 PM PST, Monday through Friday. Additionally, the consultant will be required to be on-call after hours, weekends, and holidays in the event of a critical application/service outage.

Knowledge Transfer

On an ongoing basis and through the end of the contract, all work products and deliverables-including project status reports, business processes, triage incident reports with resolutions, meeting minutes, test cases, and test outcomes-must be discussed with the contract manager to ensure that all information is documented and placed in a file share.

The contract manager will schedule knowledge transfer sessions at regular intervals to ensure that all work production details have been documented and the knowledge has been transferred to state personnel. Knowledge transfer will take place through regularly scheduled meetings that include review, cross-training, and job shadowing.

Qualifications

1. Bachelor's degree in computer science, information technology, or a related field. Must provide a copy of the degree.

2. Five (5) or more years of experience designing and implementing network architectures for enterprise-scale environments.

3. Five (5) or more years of proven experience in Software Defined Networking (SDN), Software Defined Access (SDA), and Cisco Identity Services Engine (ISE).

   The candidate must provide proven experience by detailing specific examples from past roles that demonstrate the ability to perform the required tasks and responsibilities of the network architect position. This could include descriptions of projects worked on, challenges overcome, and achievements accomplished.

4. Proficiency in network protocols and technologies such as TCP/IP, OSPF, EIGRP, BGP, MPLS, VPN, firewalls, load balancers, routers, and switches.

Primary Skills: Network Architecture, Enterprise Networking, SDN, SDA, Cisco ISE, TCP/IP, OSPF, EIGRP, BGP, MPLS, VPN, Firewalls, Load Balancers, Routing and Switching.

Secondary Skills: Cisco DNAC, Cisco FTD, SD-WAN, NFV, F5 Load Balancing, Infoblox, SolarWinds, Cacti, SecureCRT, Wireless Networking, Gigamon, Cloud Networking, Level III Support, Incident Management, Knowledge Transfer.