Title: Site MES IT Coordinator
Location: Greenville, SC (Onsite from Day 1)
Job Type: Contract
Mandatory areas:
Production Support
Must Have skills:
- Manufacturing execution system
- Hyper care
- Site operations
- Manufacturing process
- Process re engineering
- Werum pas x
RCA
Ensure Root Cause Analysis is performed for all issues as defined by the project
Design
Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Maintenance
Responsible for application upgrades; ensuring troubleshooting post-upgrades; in general maintenance of the entire system
Develop Strategies
Lead should develop strategies to mitigate issues arising from existing problems
Innovative Value-adds
Responsible for identifying and developing innovative value adds that benefit the project/customer/organization
Escalations
Ensures that the escalation matrix is followed in terms of handling L2 and L3 tickets by assigning them to the appropriate Point of Contact.
Skill Examples:
1. Extensive knowledge and experience in managing and triaging Production Support incidents and issues
2. Experience working with distributed teams in different time zones
3. Strong commitment to quality and engineering excellence
4. Ability to take up new challenges and explore new technology/tools
5. Ability to co-ordinate among multiple teams and bring out the best in teamwork
6. Ability to handle critical customer escalations and manage under highly stressful situations
7. Strong communication skills
8. Able to work in a high-paced, dynamic and culturally diverse environment
9. High level of commitment, initiative, enthusiasm and vision
10. Excellent presentation and interpersonal skills
11. Prioritize workload; providing timely and accurate resolutions
Knowledge Examples:
1. Appropriate software programs/modules
2. Able to give knowledge transitions to the team when required
3. Experience in supporting enterprise customers
4. Provide estimates for candidate Enhancement and Defect work to be included in release
5. Operating Systems and software platforms
6. Integrated development environment (IDE)
7. Agile methods
8. Knowledge base of the customer domain and sub-domain where the problem is solved
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