Job Title: Production Readiness Manager / Service Manager
Location: Philadelphia (Hybrid)
Schedule: Full-Time, Contract-to-Hire
Job Overview
The Production Readiness Manager is responsible for ensuring operational readiness across people, processes, and technology in support of new capability launches, enhancements, and continuous improvements. This role bridges business and IT functions to ensure seamless transitions into production environments, with a strong focus on supportability, maintainability, and value realization.
Key Responsibilities
Evaluate initiatives to determine release readiness requirements for Business, IT, and external stakeholders
Partner with Program Leads, Project Managers, Business Analysts, and Technical Leads to define or update operational models
Collaborate with Production Services and Software Maintenance teams to develop artifacts and job aids for monitoring and troubleshooting
Create support manuals outlining software flows, infrastructure components, team engagement protocols, and SLAs
Facilitate knowledge transfer and capability demonstrations to IT Production teams
Monitor post-release stability and performance, providing feedback for future improvements
Coordinate training and communication plans with business teams
Lead project gating processes and track deliverables for release readiness
Manage readiness activities using Agile SAFe tools (preferably JIRA)
Occasionally support weekend activities as needed
Must-Have Skills & Experience
7 8 years in release management or production readiness across AWS Cloud, On-premise, and SaaS environments
Proven problem-solving and critical-thinking abilities
Strong interpersonal and communication skills, including presenting to leadership
Ability to influence and negotiate across a matrixed organization
Experience with large integrated programs and process improvement
Self-directed, results-oriented, and deadline-driven
Comfortable working under pressure and navigating ambiguity
Deal Breakers
Lack of interpersonal experience across cross-functional teams
No demonstrated problem-solving capabilities
No project management background
Team & Culture
Collaborative, fast-paced environment within GBS IT
Emphasis on continuous improvement and operational excellence
Open to individuals who are enthusiastic advocates for change and innovation
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