IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for a User Support Specialist to be the welcoming first point of contact for all of their colleagues. This is a fantastic opportunity for someone who loves to solve problems, learn new technologies, and work directly with the creative storytellers, from radio hosts to TV producers, at the heart of public service mission.

Tasks

• Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares.
• Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems.
• Learning about and helping with the workflows staff use to create media.
• Assists with the delivery of routine information technology (IT) support services to end users in support of institutional technology operation.
• May serve as an initial point of contact for customers.
• Assists with basic procurement, installation, configuration, repair, and modification of various technology hardware, software, and associated components under close supervision
• Identifies, troubleshoots, resolves, and/or escalates basic data, network connectivity, client/server processes, and application issues according to established policies and procedures
• Assists with the operational maintenance of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
• Serves as an initial point of contact for individuals and groups providing basic organizational information about technology resources and addressing their needs
• Unique
• Assists in maintaining internal knowledge base documentation and creating new documents for common technical issues.
• Provides basic, one-on-one instruction and guidance to end-users on the use of standard hardware, software, and business applications.

Knowledge, Skills and Abilities Required:

• Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
• Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
• Ability to work both independently and collaboratively within a team.
• Curious and creative problem-solver, values collaboration, and is genuinely driven by mission

NOTE: Candidates MUST be WI resident. No relocation allowed. This role is 100% on-site with occasional flexibility for remote work

Location: Madison, WI (On-site)

Contract: 6 Months

Skills Required:

• 1-3 years - Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
• 1-3 years - Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
• 1-3 years - Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
• 1-3 years - Ability to accurately follow established policies, procedures, and documentation.

Skills Desired A plus to have:

• Experience using a ticketing system to help customers
• Experience with applications like Microsoft 365 or Google Workspace.
• Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
• Experience providing technical support in a higher education or public-sector environment.

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

Please submit your resume by using the "URL" below