Genesys Contact Center Engineer
K-Tek Resourcing LLC
Dice Job Match Score™
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Job Details
Skills
- Genesys
- Amazon S3
- Amazon Web Services
- Cloud Computing
- Collaboration
- Communication
- Management
- Messaging
- Microsoft Dynamics
- Quality Management
- Quantum Mechanics
- FOCUS
- Good Clinical Practice
- Google Cloud Platform
- Interactive Voice Response
- Continuous Delivery
- Continuous Integration
- Customer Relationship Management (CRM)
- Reporting
- Routing
- ServiceNow
- Telephony
- WFM
- Web Services
- Workforce Management
- Genesys Contact Center
- Contact Center
- Genesys CC
- CC
Summary
Role - Genesys Contact Center Engineer
Location - Milpitas, CA(Onsite)
JD
- Must-Have Technical experience, knowledge and hands-on experience on Genesys or some other Cloud solutions Implementation and maintenance of the Cloud contact center or any other CCaaS solutions.
- Detailed Technical and Practical experience of solution deployments on Genesys PureCloud contact center solution.
- Collaborate and define components of Genesys Cloud solutions, from both functional and business perspective.
- Implement Genesys Cloud platform configurations, changes, and deployments to production.
- GCA/Google Cloud Platform certification are preferred.
- Hands on experience on Genesys Cloud Architect, Routing, Contact center, Telephony and People & permission modules.
- Understanding of peripheral contact center applications and integrations including familiarity with CRM, workforce management (WFM), quality management (QM), display boards and reporting tools.
- Develop and manage IVR platform using Genesys Cloud Architect and enhance call flows.
- Troubleshoot, resolve, manage Genesys Cloud incident tickets, and resolve system issues.
- Involved in all aspects of Cloud technology for the Contact Center.
- Other Key focus areas:
- Experience in integration with app foundry partner solutions like AWS S3, AWS lex bot, AWS Polly, and Microsoft dynamics.
- Chat bot and human-agent interaction.
- Email interaction.
- Web Messaging/Chat interactions.
- Web Services Integration.
- Scripter.
- Must have good knowledge in AWS solutions. AWS CI/CD, Lambda, Cloud watch and S3 bucket.
- Must have good knowledge in Service Now ticketing tool.
- Superior interpersonal, verbal, and written communication skills.
- Ability to manage partners and vendors.
- Must involve in Team discussion and Customer discussion on new projects and enhancements.
- Time management and prioritization skills.
- Ability to develop strong working relationships.
- Ability to manage multiple activities and changing priorities.
- Flexible with Shift timings
- Dice Id: 10411276
- Position Id: 8916078
- Posted 1 day ago
Company Info
Vision
To be a trusted partner and advisor to our customers
Mission
At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.
Who We Are & What We Do
K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years. We have been consistently achieving a growth of 30% Year on Year. We have an extensive experience of working in domains including BFSI, Retail, Healthcare and Pharma, Oil & Gas, Travel & Hospitality and Insurance. The technologies we service are IT Infrastructure, Mobile Technologies, Cloud & Big Data Solutions. We understand the needs of our customers and provide them with customized solutions and resources with the tenet of being the "First Time Right".
Values
-Commitment to our customers success through Integrity
-Excellence through Quality
-Growth through customer value creation
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