ServiceNow Systems Administrator (Remote in Florida)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation practice, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

The consultant shall work remotely as long as consultant resides within Florida.

Title: ServiceNow Systems Administrator (Remote in Florida)

Location: Tallahassee, FL 32301 || Duration: Long-Term

Required Skills and Experience

* Minimum 5 years of IT work experience in systems administration, enterprise platform administration, IT service management (ITSM) platforms, workflow automation technologies, or enterprise SaaS platforms.
* Minimum 5 years of experience working across multiple IT and business functions, including security, compliance, service delivery, business process automation, and application support.
* Minimum 4 years of experience with SQL, data management, reporting, system integrations, and data exchange technologies.
* Minimum 3 years of experience defining procedures for monitoring, evaluating, diagnosing, and establishing work plans to resolve platform and system issues.
* Minimum 3 years of troubleshooting complex hardware, software, network, identity management, platform administration, and application integration issues.
* Ability to work on multiple projects as a project team member, project leader, and mentor to junior technical staff.
* Experience administering, configuring, maintaining, and securing enterprise ServiceNow environments, including ITSM and related platform applications.
* Proficiency with ServiceNow administration, user and role management, workflow configuration, catalog management, incident/problem/change management processes, and platform governance.
* Experience managing platform upgrades, patches, releases, configuration migrations, and environment maintenance activities.
* Experience integrating enterprise applications using REST APIs, web services, JSON, CSV/XML data loads, automation tools, and secure data exchange processes.
* Knowledge of identity and access management concepts, including SAML, Single Sign-On (SSO), authentication, authorization, role-based access controls, and user lifecycle management.
* Experience monitoring platform health, system performance, integrations, usage trends, and operational metrics to ensure availability and reliability.

Primary Responsibilities

* Administer and maintain the enterprise ServiceNow platform and associated modules.
* Manage platform configuration, system settings, forms, workflows, business rules, notifications, service catalogs, and knowledge management components.
* Administer user provisioning, role assignments, group management, security controls, and access governance.
* Monitor and maintain overall platform health, performance, availability, and operational stability.
* Perform platform upgrades, patches, releases, configuration migrations, and post-upgrade validation activities.
* Troubleshoot and resolve platform, workflow, integration, authentication, and user access issues.
* Develop, support, and maintain integrations between ServiceNow and enterprise applications using APIs, web services, and automated data exchange processes.
* Configure and maintain incident, problem, change, request, and service management processes within the platform.
* Monitor integration performance and resolve data synchronization and interface issues.
* Develop and maintain dashboards, reports, metrics, and operational monitoring solutions.
* Document system configurations, administrative procedures, standards, and support processes.
* Coordinate with business stakeholders, technical teams, vendors, and support personnel to implement enhancements and resolve operational issues.
* Ensure platform compliance with security, governance, audit, and organizational standards.
* Identify opportunities for platform optimization, automation, service improvement, and operational efficiency.

Education

* Bachelor of Science/Arts degree in Computer Science, Information Systems, or related field. Related work experience will be considered.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.