Job DescriptionGENERAL DESCRIPTIONThe Information Technology Services team is seeking an experienced Systems Administrator to provide seniorlevel administration of enterprise infrastructure, cloud services, identity and access management platforms, endpoint management solutions, and IT service management technologies. This position provides technical leadership for enterprise systems and collaborates across teams to design, implement, maintain, and continuously improve agency technology services. The successful candidate will demonstrate excellent customer service skills, manage vendor support, and collaborate across teams to fulfill requests, resolve issues, and continuously improve services and service delivery. This is a technical position and will require an advanced understanding of Microsoft system and database administration as well as cloudbased services.
Information Technology Services is committed to providing the very best, valuedriven IT services to support the mission of the Office of the Attorney General. We believe that by having talented people in the right place, effectively utilizing new tools and technologies, we can empower the agency to better serve the people of Texas.
The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits ( along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS- Provide system administration and support for infrastructure servers (Windows and Linux), systems, and services that support endusers and/or technical staff. Provide administration, management, and automation of cloudbased services.
- Administer identity and access management platforms including Active Directory, Microsoft Entra ID, and Okta.
- Administer endpoint management platforms including Microsoft Intune, Configuration Manager, and Windows Autopilot.
- Administer and maintain IT service management platforms, workflows, integrations, and automation capabilities.
- Develop and maintain automation solutions to improve operational efficiency and service delivery.
- Provide technical leadership for the systems administration team. Guide teamwork efforts on operational duties and projects.
- Monitor and maintain enterprise infrastructure, identity management, endpoint management, cloud services, and ITSM platforms to ensure security, availability, performance, compliance, and operational continuity.
- Prepare briefings, reports, and evaluations on systems efficiency and utilization; establish and ensure that appropriate security controls are maintained and enforced; develop and document procedures, training manuals, and conduct presentations.
- Participate in technical working groups strategizing for future requirements and propose architecture enhancements based on business needs and/or improving realized ROI.
- Work in a collaborative team environment. Communicate professionally with customer, colleagues, and peers.
- Leads or participates in infrastructure modernization, cloud adoption, automation, and service improvement initiatives; provides technical guidance and support to other teammates.
- Performs related work as assigned
- Maintains relevant knowledge necessary to perform essential job functions
- Attends work regularly in compliance with agreedupon work schedule
- Attends work regularly in compliance with agreedupon work schedule. Telework schedules are permitted for employees based on the agency's approved Telework Plan (if schedule does not adversely affect operations and service levels, and standard hours of operation are maintained).
- Ensures security and confidentiality of sensitive and/or protected information
- Complies with all agency policies and procedures, including those pertaining to ethics and integrity
MINIMUM QUALIFICATIONS- Education: Graduation from high school or equivalent
- Experience: Six years of fulltime experience administering enterprise Microsoft environments, including Windows Server, Active Directory, Microsoft 365, Azure, or equivalent technologies; may substitute credit hours from an accredited college or university for the required experience on a yearforyear basis.
- Experience supporting cloud services, identity management, endpoint management, and enterprise infrastructure.
- Experience in scripting, automation, systems administration.
- Experience troubleshooting complex technical issues in a multitier enterprise environment.
- Experience establishing operational standards, governance, documentation, and support processes for shared technology platforms.
- Skill in establishing and maintaining effective working relationships with other employees, agencies and corporate groups
- Skill in handling multiple tasks, prioritizing, and meeting deadlines
- Skill in effective oral and written communication with the ability to effectively communicate technical concepts to both technical and nontechnical stakeholders
- Skill in exercising sound judgment and effective decision making
- Skill in analyzing and resolving reported issues
- Ability to acquire new skills and master new technologies
- Ability to receive and respond positively to constructive feedback
- Ability to work cooperatively with others in a professional office environment
- Ability to train others
- Ability to provide excellent customer service
- Ability to arrange for personal transportation for businessrelated travel
- Ability to work 8 AM 5 PM, Monday through Friday
- Ability to work more than 40 hours as needed and in compliance with the FLSA
- During emergency situations: Ability to provide oncall support, 24 hours per day/7 days per week
- Ability to lift and relocate 30 lbs.
- Ability to travel (including overnight travel) up to 5%
PREFERRED QUALIFICATIONS- Experience: Eight or more years of fulltime experience administering enterprise Microsoft environments.
- Experience administering Microsoft Intune, Configuration Manager (SCCM), and Windows Autopilot.
- Experience administering Microsoft Entra ID, Active Directory, and hybrid identity environments.
- Experience administering Okta identity and access management solutions.
- Experience administering ServiceNow, including workflow automation, service catalog management, integrations, and platform governance.
- Experience with VMware virtualization technologies.
- Experience supporting SQL Server and enterprise database platforms.
- Experience with infrastructure automation and scripting technologies such as PowerShell.
- Experience administering Azure and/or AWS cloud environments.
- Experience supporting large enterprise environments with 1,000+ users.
- Experience with DIR Shared Technology Services (STS/DCS) processes and vendors.
- Certifications: Industry certifications such as Microsoft Azure Administrator, Microsoft 365 Administrator, ITIL Foundation, VMware VCP, ServiceNow System Administrator, Okta Professional, or related certifications.
TO APPLYTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at _InformationTechnology.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER 
