Job DescriptionYour OpportunityTake the first step toward shaping your career as a Desktop Support Analyst within our Information Technology Services team. In this role, you'll collaborate with experienced support professionals across the U.S., contribute to strategic IT initiatives alongside your peers, and gain exposure to a wide range of technical challenges. This dynamic environment offers the opportunity to apply creative, innovative problem-solving skills while supporting a broad spectrum of IT issues.
Your Key Responsibilities - Provide excellent client service
- Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
- Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
- Coordinate with office staff during the hardware refresh process
- Create and update accurate and consistent records of all calls
- Monitor progress on problem resolution and advise users on status of issue
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our internal clients
QualificationsYour Capabilities and Credentials - Ability to exercise independent judgment in carrying out routine and complex tasks and assignments, utilizing diverse procedures and methodologies.
- Full proficiency in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager.
- Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
- Proven troubleshooting skills to resolve complex issues.
- Experience with ServiceNow and engineering design applications a plus.
- Experience in an ITIL and SOX compliant organization a plus.
- Excellent customer relationship, communications, and interpersonal skills.
- Must be able to move, carry, and manipulate equipment up to 50 pounds.
- Valid driver's license and satisfactory driving record are required.
Education and additional Experience - Minimum of 5-6 years of related experience.
- Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.
About UsAt Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we're building a stronger, more resilient Stantec every day.
About the TeamPay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.
Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law).
Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements
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