Account Delivery Manager

Account Delivery Manager – Engineering Applications & Digital Engineering Platforms

Location: Overland Park, KS (Hybrid, 3 days/week WFO)
Employment Type: Full-Time
Client: Black & Veatch (Managed Application Services)

About the Role

This role serves as the primary interface between customer stakeholders, engineering business teams, technology leadership, application vendors, and global delivery teams.

The successful candidate will be responsible for operational excellence, service delivery governance, application modernization initiatives, cloud transformation programs, roadmap planning, vendor coordination, and overall customer satisfaction across a diverse Engineering Systems portfolio.

The work aligns with delivery activities involving:

• SmartPlant

• Smart 2D

• Smart 3D

• Smart Materials

• Smart Foundation

• Bluebeam

• ProjectWise

• Windchill

• OpenLM

• Related engineering platforms

Key Responsibilities

1. Own delivery and governance of Engineering, Productivity and ProjectWise-related Application Services supporting Black & Veatch.

2. Serve as the primary customer-facing leader for Engineering Systems initiatives, roadmaps, and operational performance.

3. Manage the Engineering Applications demand pipeline, including intake, prioritization, business case development, funding alignment, and execution planning.

4. Lead application modernization, upgrade, migration, and cloud transformation programs from initiation through operational handoff.

5. Drive project and program governance, including scope, schedule, budget, risks, dependencies, stakeholder communication, and executive reporting.

6. Partner with business stakeholders to identify opportunities for process improvement, technology adoption, and portfolio optimization.

7. Manage vendors, offshore delivery teams, Statements of Work (SOWs), and implementation partners.

8. Ensure high levels of service quality, customer satisfaction, SLA compliance, and continuous improvement.

Preferred Qualifications

1. Experience managing an enterprise application portfolio.

2. Experience with demand management, project intake, and technology investment planning.

3. Experience leading complex application upgrade, migration, and transformation programs.

   PMP, PgMP,ITIL,Agile, or equivalent certifications preferred.