MES OCM Subject Matter Expert Analyst

Provide OCM services to SMA clients as they transform their organization to align with MES strategy.  As a trusted advisor, you will provide leadership and guidance for clients and internal project teams in the following areas:

Strategy and Planning

• Help develop and execute an OCM strategy appropriate to the client environment
• Support, and at times lead, the development of project deliverables and artifacts such as plans, surveys, and assessments, e.g. Prosci® Change Triangle (PCT), Change Readiness, OCM Maturity, and Training Needs

Stakeholder Engagement and Communication

• Develop and manage project and stakeholder communications
• Help develop and maintain strong relationships with project stakeholders, including clients, project team members, vendors, and other interested parties
• Facilitate meetings with clients, vendors, and internal teams as needed
• Help manage and report on project status, progress, budget, schedule, quality, and resources

Project Delivery

• Support, and at times lead, the development of gap analysis and business processes and/or documentation (e.g. reports, standard operating procedures (SOPs), process maps, etc.)
• Assist in developing and reviewing project deliverables and artifacts
• Document and escalate action items, issues, and decisions
• Help mentor and develop internal project team members

Position Requirements:

• Bachelor’s degree (a bachelor’s degree can be replaced with an additional four (4) years related experience)
• A minimum of five (5) years of experience implementing OCM practices for system implementation projects using an industry standard change management framework
• Three (3) years of demonstrated experience in an OCM lead or SME role supporting a SMA or a large healthcare provider management organization of a similar size
• Familiarity with MES modernization efforts and CMS guidelines
• Demonstrated ability to perform and/or lead change management activities using an industry standard change management framework
• Demonstrated ability to confidently facilitate meetings and present complex concepts to stakeholders
• Demonstrated ability to balance multiple assignments and achieve quality results in a timely manner
• Demonstrated ability to create and sustain positive working relationships with diverse stakeholders
• Demonstrated ability to perform and thrive in an ambiguous and changing environment
• Written and verbal fluency in English
• Proficiency in all Microsoft (MS) applications
• Proficiency in MS Visio a plus
• Spanish fluency is a plus
• Prosci® and/or other industry recognized change management certification strongly desired
• Prior consulting experience is a plus