ServiceNow Business Process Consultant - Secret Clearance Required

MUST HAVE ACTIVE SECRET CLEARANCE OR HIGHER DUE TO FEDERAL PROJECT Lead the overall ServiceNow solution architecture and technical design for federal client implementations and modernization initiatives. Translate business and federal agency requirements into scalable, secure, and maintainable ServiceNow solutions. Design and govern solutions across ITSM, ITOM, CSM, HRSD, CMDB, Service Portal, and custom applications as required. Define platform architecture, integrations, data models, workflow

MUST HAVE ACTIVE SECRET CLEARANCE OR HIGHER DUE TO FEDERAL PROJECT Lead end-to-end testing activities for ServiceNow implementations and enhancements for a federal client. Develop test strategies, test plans, test cases, and traceability aligned with federal quality and compliance standards. Coordinate functional, integration, regression, UAT, and defect management activities across QA and project teams. Collaborate with business stakeholders, developers, and ServiceNow teams to ensure timely re

ICF is seeking a motivated Business Analyst to support ServiceNow delivery for enterprise modernization efforts within a federal environment. This role is ideal for someone who enjoys translating business needs into clear requirements, helping teams improve service processes, and supporting Agile delivery from discovery through release. The successful candidate will work closely with stakeholders, product owners, developers, testers, and technical leads to document current-state and future-state

Job Title: Senior Business Process Consultant (CSM/CRM) Location: Remote Duration: Long-term contract Job Description: Own the functional thread of Release 2: turn CLIENTS business needs into approved designs, user stories and acceptance criteria, then carry them through demos, UAT and enablement so the delivered configuration matches what users asked for. Key responsibilities: Lead requirements definition and functional design across the four enhancements and two new capabilities; facilitate