Job: OHPAC Application Support / Technical Support Analyst + healthcare revenue-cycle + Tier 1 application support
Location: Richmond, Virginia (In Person Interview & Hybrid
Interview: In-Person + Phone
Contract
Our client is looking for an experienced OHPAC Application Support / Technical Support Analyst to provide Tier 1 application support for Oracle Health Patient Accounting (OHPAC) and related healthcare patient-accounting functions.
Required Skills
3+ years of working foundational knowledge of Oracle Health Patient Accounting (OHPAC)
and patient accounting/revenue-cycle workflows.
3+ years of working ability to troubleshoot and resolve routine OHPAC application issues
and accurately escalate issues outside the scope of Tier 1 support.
3+ years of working ability to understand and follow established application support
procedures, organizational policies, and standard operating procedures
3+ years of working ability to communicate clearly and professionally with end users,
application teams, technical teams, leadership, and vendors.
3+ years of working ability to document incidents, troubleshooting activities, resolutions,
and escalations accurately and consistently.
3+ years of working ability to recognize patterns in incidents and identify recurring
application or workflow issues.
3+ years of working knowledge of common end-user technologies, including desktop
applications, Citrix environments, printing, user access, and related support
functions
3+ years of understanding of healthcare privacy, security, and compliance requirements,
including HIPAA
3+ years of experience demonstrates strong customer service skills and the ability to provide clear guidance to users with varying levels of technical expertise
3+ years of strong analytical, problem-solving, and troubleshooting skills related to
Cerner/OHPAC
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