AV/VC Remote Support Technician

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services provider serving clients globally. We are seeking a passionate and motivated professional to join the Desktop Support team for our technology customer.

This is a high-visibility opportunity for an experienced AV/VC Operations Technician who excels in video conferencing, event coordination, and technical troubleshooting. The ideal candidate will have a proven track record of running successful events and possess excellent interpersonal and written communication skills.Key Responsibilities

Responsibilities are divided into two primary areas: Event Coordination and Technical AV/VC Support.

Event Coordination

• Oversee the planning and execution of events, from small user groups to large executive-level functions.
• Provide support for customer meetings and high-level events.
• Initiate and execute all technical audio, video, video conferencing (VC), and live streaming support for events.
• Liaise with internal users and cross-functional teams to define exact audio-visual requirements.
• Coordinate event logistics, including VC booking and scheduling services, using chat, voice, and video communication systems.
• Participate in regular weekly meetings to discuss upcoming event requirements.

Technical AV/VC Support & Operations

• Conduct pre-event checks to ensure all technical elements are fully functional.
• Provide first-line AV client support for events and requests from customers and field technicians.
• Offer VC and chat support to users, including conference setup and advanced troubleshooting on any device.
• Intake customer service requests and manage them to completion using client-provided tools and systems.
• Diagnose infrastructure problems that impact internal platform activities.
• Conduct training for both users and support personnel on equipment and spaces.
• Effectively represent Milestone while communicating with executive-level clients to identify needs and evaluate solutions.
• Proactively communicate any foreseeable technical or operational problems to management.

QualificationsEssential Skills and Experience (Required)

• Experience & Technical Aptitude:
  • Demonstrated success in event support or related experience
  • Excellent understanding of signal flow in both audio and video installations.
  • Must have excellent problem-solving and troubleshooting skills.
  • Readiness to support users across multiple operating systems, including Android, iOS, Mac, Windows, and Linux.
  • Proficiency with computers, CRM software, and strong typing skills.
• Professionalism & Communication:
  • Strong verbal and written communication skills.
  • Ability to work independently and autonomously.
  • Excellent time management skills and ability to work under pressure with a high sense of urgency.
  • Demonstrate a positive, professional, self-motivated, and energetic demeanor towards clients and colleagues at all times.

Preferred Qualifications

• HS Diploma or Equivalent and 2+ years relevant work experience or Bachelor's degree from an accredited institution
• Experience working in a fast-paced, highly cross-functional organization.
• Proficiency with helpdesk support ticket management software.
• Proficiency in Google Apps (Docs, Sheets, Slides, and Cal).
• A career path demonstrating increasing levels of responsibility and proven success delivering measurable results.
• Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
• Familiarity with A/V events production and post-production systems and workflows

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.