Cynet Systems
Cynet Systems

Desktop Support Technician

East Hartford, CT, US • Posted 2 days ago • Updated 2 days ago
Contract Corp To Corp
Contract W2
On-site
Depends on Experience
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Analytical Skill
  • Communication
  • Computer Hardware
  • FOCUS
  • Inventory
  • Knowledge Transfer
  • Laptop

Summary

We are looking for Desktop Support Technician for our client in East Hartford, CT
Job Title: Desktop Support Technician
Job Location: East Hartford, CT
Job Type: Contract
Job Overview:
Pay Range: $20hr - $23hr
  • Deliver onsite end-user support for desktop, laptop, and peripheral devices, ensuring optimal performance and minimal downtime.
  • Install, configure, and troubleshoot applications, operating systems (primarily Windows 11), and hardware components, with a focus on Lenovo platforms.
  • Manage Intune PC setup and administration, including policy enforcement and device management.
  • Provide expert support for MS Office 365, ServiceNow ticketing, and Avaya CXOne systems.
  • Mentor and guide junior desktop support staff, fostering knowledge transfer and professional growth.
  • Oversee ticket queue management, ensuring timely response and resolution of local support requests.
  • Provide smart hands support to other technical teams and escalate critical issues impacting production.
  • Maintain and update site-level hardware and software inventory records.
  • Lead local onsite desktop support efforts, ensuring adherence to service standards and company policies.
  • Validate ticket assignments and completion within established timeframes.
  • Perform additional duties as assigned, ensuring compliance with all organizational policies and standards.
Skill Requirement:
  • 5 7 years of professional experience in Windows desktop support, with at least 3 5 years supporting Intune-managed PCs.
  • Proficient in Windows 11 troubleshooting, Lenovo PC/laptop support, and application installation/configuration.
  • Solid working knowledge of ServiceNow ticketing systems, MS Office 365, and Avaya CXOne.
  • Strong analytical skills to diagnose and resolve straightforward technical problems using established procedures.
  • Excellent communication skills for explaining complex information in a clear, concise manner.
  • Ability to work independently with moderate guidance and as part of a collaborative team.
  • Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: CT_DSUP_0319
  • Posted 2 days ago
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