Digital Operations Analyst

Columbus, IN, US • Posted 12 hours ago • Updated 12 hours ago
Full Time
On-site
USD $65,440.00 - 83,895.00 per year
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Fitment

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Job Details

Skills

  • Product Strategy
  • Business Operations
  • Supervision
  • Data Analysis
  • Leadership
  • Go-To-Market Strategy
  • Optimization
  • Workflow
  • Lifecycle Management
  • Process Improvement
  • Customer Insight
  • Zendesk
  • Issue Tracking
  • Scalability
  • User Experience
  • Change Management
  • Telematics
  • Analytics
  • Onboarding
  • Order Management
  • Business Analytics
  • Business Strategy
  • Marketing
  • Communication
  • Collaboration
  • Management
  • Customer Service
  • Life Insurance
  • Health Care
  • Legal
  • Finance
  • Kaizen
  • Professional Development
  • Forklift
  • Sales
  • Continuous Improvement
  • Social Media
  • Material Handling

Summary

Job Description

Join our Team as a Digital Operations Analyst!

The Role:

The Digital Operations Analyst II serves as a critical bridge between product strategy, business operations, and execution. This role supports the successful delivery and scaling of digital products and services by aligning internal processes, support systems, and cross-functional coordination.

Operating independently with limited on-site supervision, this role collaborates virtually across teams and engages directly with dealers and customers through periodic field visits. By combining customer insights, data analysis, and operational expertise, this role ensures digital initiatives are scalable, efficient, and aligned with enterprise goals.

What You'll Be Doing:

Strategic Alignment & Planning
  • Collaborate with leadership to define and implement strategic initiatives that support digital product and business growth.
  • Coordinate operational reviews, initiative tracking, and go-to-market readiness.
  • Serve as a cross-functional liaison between product, operations, support, sales, and IT to ensure alignment and execution.

Operational Design & Optimization
  • Assess and design workflows to optimize internal operations for digital product delivery and lifecycle management.
  • Lead cross-functional process improvement initiatives to drive operational scalability and performance.
  • Develop and maintain SOPs, escalation flows, and operational playbooks that support scalability and performance.

Customer Insight & Feedback Integration
  • Gather and analyze customer feedback and Voice of Customer data to drive process and product improvements.
  • Ensure support models and tooling evolve alongside product maturity and customer needs.

Support Systems & Tooling Architecture
  • Configure and optimize internal support systems (e.g., Zendesk) to improve issue tracking, scalability, and user experience.
  • Partner with IT and support teams to ensure tool configurations align with organizational and product strategies.

Change Management & Enablement
  • Lead change management initiatives for new systems, processes, or platforms introduced to operational teams.
  • Provide guidance and readiness planning to ensure seamless adoption of new digital capabilities.
  • Partner with Telematics Solutions and other field teams to deliver cohesive, end-to-end digital experiences for customers and dealers.

Analytics & Continuous Improvement
  • Leverage data and performance analytics to identify bottlenecks and recommend actionable improvements.
  • Monitor key metrics to evaluate the success of operational initiatives and identify trends for continuous enhancement.

Field & Daily Operations
  • Partner with field sales and dealer teams to promote, demonstrate, and support digital products and solutions.
  • Engage directly with customers and dealers to optimize operational processes and adoption of Toyota digital tools.
  • Support daily operations such as customer onboarding, system configuration, and order management as needed.

What We're Looking For:
  • Bachelor Degree in Business, Analytics, or related field preferred.
  • 3 - 5 + years of professional experience in digital operations, business strategy, or product enablement roles.
  • Sales and marketing acumen
  • Strong organizational, communication, and collaboration skills
  • comfortable managing multiple projects and responding to dynamic priorities
  • Customer service focused
  • Proficient oral and written communicator
  • Result Oriented

Where and When You'll Work:

Core to this role is field engagement with dealers and customers, often traveling to dealership and/or customer locations.

Up to 50% travel may be required.

What Your Total Compensation & Benefits Package will look like:

Salary - $65,440 - $83,895 per year. Compensation depends on the selected candidate's education and experience.

Relocation: This role may be eligible for relocation assistance.

World Class Benefits:
  • Competitive Salary
  • Performance Bonus
  • Generous Paid Time Off and 13 Paid Holidays
  • Affordable Medical plans and no-cost Dental & Vision options
  • 100% 401(k) match up to 6%
  • Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Tuition Assistance Program
  • Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
  • Recognition and Kaizen (continuous improvement) Reward Programs
  • Meaningful opportunities for personal and professional development
  • Onsite Fitness Center & Occupational Health Clinic
  • Best in class work culture!


Big Name | Big Opportunities | Life is Better at Toyota

Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.

Learn more here:

Follow us on Social Media: Working at Toyota Material Handling | Glassdoor
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91129607
  • Position Id: 11945
  • Posted 12 hours ago

Company Info

About Toyota Material Handling North America

Toyota Material Handling (TMH) is not only a world-renowned forklift provider, but a great place to work. We are continually seeking out individuals who are talented, motivated, and fit our corporate culture of professionalism, friendliness, and dedication. We hire for attitude and aptitude.

At Toyota, we get our jobs done every day so millions of workers across the U.S. and Canada can get their jobs done, too. At TMH, we are ‘Helping People Carry the Load’. We offer careers in sales, marketing, engineering, IT, customer service, supply chain, logistics & more within our corporate headquarters located in Columbus, IN, and across the US.

If you think you’d be a good fit for the Toyota family and are searching for an exciting career with a quickly growing company, check out our careers page or contact one of our Talent Acquisition team members. As an Associate at Toyota, you’ll feel confident in knowing you’re working for a company that is not only planning for the future but one that is prepared for the future. We look forward to having you join Team Toyota.


Helping People Carry the Load
Last year, Toyota Material Handling Associates completed 10,017 volunteer hours equaling $285,894.31 in positive economic impact.

Environmental Excellence
Since 2018, Toyota Material Handling s CO2 reduction projects have resulted in a 22% reduction in electricity consumption, a 23% reduction in natural gas consumption, and a 37% reduction in CO2 emissions.

Big Name, Big Opportunities, Life s Better at Toyota
Supporting over 230 locations across North America, Toyota Material Handling offers opportunities in sales, marketing, customer service, technical roles, and more all under the respected Toyota brand.

Embracing Workplace Safety
Occupational health and safety is a priority for Toyota Material Handling. In fact, Toyota Material Handling was recognized with the prestigious 2022 Indiana Governor s Workplace Safety Award.

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