Managed Services Technician _Onsite

Houston, TX, US • Posted 1 day ago • Updated 1 day ago
Full Time
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Managed IT Services
  • technical support

Summary

Managed Services Technician

Onsite Houston, TX 77041

Direct Hire

  • Provide onsite and remote support calls for Managed IT Services, Managed Print Services and Document Management Software.
  • Provide initial contact and basic technical support to end-users.
  • Respond to customer inquiries and troubleshoot common technical issues.
  • Perform basic account setup and configuration tasks.
  • Follow established procedures and guidelines for issue resolution.
  • Provide excellent customer service and ensure customer satisfaction.
  • Maintain accurate records of customer interactions and support incidents.
  • Document and escalate more complex issues to higher-tier support teams.
  • Provide in-depth technical support for complex and critical issues.
  • Analyze and diagnose complex network, software, and hardware problems.
  • Collaborate with other technical teams, such as developers or system administrators, to identify root causes and develop solutions.
  • Develop and implement advanced troubleshooting methodologies.
  • Act as a subject matter expert in specific areas and provide knowledge transfer to other team members.
  • Participate in the design and improvement of systems, processes, and infrastructure.
  • Will involve on-site visits to resolve challenging technical issues.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: prutx001
  • Position Id: 9046354
  • Posted 1 day ago
Contact the job poster
SA

Suman Anaganti

Recruiter @ Prudent Technologies and Consulting
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