NOC Technician
Link Technologies
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Job Details
Skills
- Recruiting
- NOC
- IT Operations
- Remote Support
- Backup Administration
- Computer Hardware
- Systems Engineering
- Application Support
- Printers
- Inventory
- Tier 2
- Documentation
- Management
- Microsoft Windows Server 2003
- Active Directory
- Messaging
- Microsoft Exchange
- BlackBerry
- Microsoft Operating Systems
- Microsoft Windows Mobile
- Issue Tracking
- BMC Remedy
- Software Deployment
- Altiris
- Microsoft
- Microsoft SCCM
- LAN
- WAN
- Routers
- Internet
- Wireless Communication
- Juniper
- Extreme Networks
- Switches
- Firewall
- Network
- DNS
- Dragon NaturallySpeaking
- DHCP
- Virtual Private Network
- RSA
- RADIUS
- Proxies
- Secure Shell
- FTP
- VMware Administration
- Point Of Sale
- Opera
- PeopleSoft
- Customer Service
- Work Ethic
- Communication
- Problem Solving
- Conflict Resolution
- Technical Support
- Hospitality
- Retail
- Licensing
- Law
Summary
- JOB-7698
- NOC Technician
- Las Vegas, NV
- Link Technologies is hiring a NOC Technician to support IT Operations, Engineering & Support. The role involves maintaining system uptime, troubleshooting issues, and assisting the IT team. Candidates should have a strong technical background and understand operations, architecture, and infrastructure.
Job Responsibilities- Serve as a 1st level escalation for production environment system issues.
- Analyze alarm conditions presented by various internal and external management systems and begin triage efforts to assist in troubleshooting of the affected application/infrastructure.
- Work closely with other IT groups including Desktop Support, Application Support, Systems Engineering and Development in troubleshooting and resolving production system issues.
- Maintain and update standard troubleshooting procedure documentation to reduce future escalations.
- Monitor and maintain all data backups (including tape management).
- Manage the inventory of all system hardware and software assets.
- User account creation and management.
- Perform approved routine system maintenance on production systems. Maintenance steps and processes may be changed or updated by other IT groups including Systems Engineering, Application Support, Developers, Vendors and Project Managers.
- Assist all divisions of IT with routine activity including host/client network address management (PCs and printers), network port lock/unlock, AD computer memberships, non-intrusive diagnostics (ping, tracert etc.) and system resource/data gathering (e.g. retrieve log files, system inventory).
- Assist in implementation of approved production changes (PCRs).
- Update assigned incidents in a timely manner, as well as perform any escalations to Tier 2 and 3 support, management or vendors and assist in subsequent activities as required.
- Provide an account of relevant activity during the shift (End of Shift reports) and proper transition of unresolved/pending items to the next shift.
- Prepare documentation on systems or procedures as required.
- Follow and adhere to internal IT Policy and Procedures as appropriate.
- Perform other management assigned tasks as required.
Job Requirements
- 1-2 years experience administering Windows 2003/2008 Server platforms with an emphasis on Active Directory.
- Experience in messaging systems (Exchange 2003/2010 and Blackberry/Windows Mobile), trouble ticket system (Altiris, Remedy), and software deployment solutions.
- Experience with enterprise monitoring tools.(eg. Altiris, SMS, and Microsoft Operations Manager or Microsoft System Center) is desirable
- Solid knowledge of LAN/WAN fundamentals including experience with routers & switches, Internet firewalls, and wireless technology. Experience with Juniper and Extreme Networks products (switches and firewalls) are highly desirable.
- Basic knowledge of network services setup and administration (DNS, DHCP, VPN appliances, RSA, Radius, Web Proxy, Certificate Authority, secure shell, secure FTP).
- Experience supporting telephone systems, specifically Avaya is desirable.
- VMWare administration experience is highly desirable.
- Experience supporting systems used by the hotel/casino resort - including IGT/Acres, Micros POS, Micros Opera, NSB, Peoplesoft is desirable.
- Excellent customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
- Above average organization skills, excellent communication skills, and can demonstrate problem solving skils.
- Considered an out of the box thinker and displays a willingness to leam.
- Requires 2-3 years practical or hands-on experience in a technical support, systems administrator or similar role, Experience in gaming, hospitality and retail systems is desirable.
- Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
- Must be 21 years of age or older.
Link Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other status protected by law.
- Dice Id: linktech
- Position Id: JOB-7698
- Posted 1 day ago
Company Info
Founded in 2000, Link Technologies is a certified SDB, DBE, WOSB, and 8(a) Graduate company delivering customized IT and cybersecurity solutions to top commercial, government and hospitality clients. Specializing in infrastructure development, PCI compliance, QSA audits, and end-to-end project management, Link Technologies provides cost-effective, scalable solutions that align with their core values: Client Focus, Quality, and Satisfaction.
Link Technologies provides highly qualified professionals to take care of evolving client need in an industry with rigorous standards, enabling organizations to focus on what matters most: their core business. We operate our own fully managed Network Operations Center (NOC) and Security Operations Center (SOC), providing around-the-clock monitoring, SIEM services, and Tier 1 & 2 Help Desk support—all managed in-house to ensure quality, accountability, and rapid response.
Quality isn’t an add-on: it’s a standard. At Link Technologies, we believe every engagement, no matter how complex, should be executed with precision and consistency. The Link Technologies team is committed to delivering exceptional results the first time, every time. This commitment to quality is the foundation of our continued success and the driving force behind everything we do
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