Technical Support Engineer, Staff

Company:
Qualcomm Technologies, Inc.

Job Area:
Engineering Services Group, Engineering Services Group > Technical Support Engineering

General Summary:

As a Staff Lab Engineer, you will be a senior individual contributor responsible for enabling, sustaining, and optimizing complex lab systems and infrastructure in support of Server CPU Power & Performance development. This role requires broad technical expertise, strong engineering judgment, and the ability to operate independently on complex, ambiguous assignments.

You will partner closely with CPU, platform, firmware, and infrastructure engineering teams, driving lab readiness, system reliability, and execution efficiency. The Staff Lab Engineer is expected to influence lab standards, resolve advanced system and equipment issues, and contribute to long-term improvements that impact multiple programs.

Roles and Responsibilities

• Operates independently on complex, non-routine assignments with minimal direction.
• Owns end-to-end bring-up, configuration, validation, and deployment of systems under test supporting Server CPU power and performance characterization.
• Applies advanced technical judgment to debug and resolve system-level issues spanning hardware, firmware, OS, connectivity, and lab infrastructure.
• Partners cross-functionally with CPU, platform, firmware, software, and infrastructure engineers to ensure test readiness and efficient data collection.
• Drives root-cause analysis of recurring lab, system, or equipment failures and implements sustainable corrective actions.
• Defines, refines, and standardizes lab processes, workflows, and best practices in a fast-paced R&D environment.
• Evaluates lab equipment, tools, and system architectures; provides input to selection, configuration, and scalability decisions.
• Communicates technical status, risks, and mitigation plans clearly across teams and stakeholders.
• Acts as a technical resource for other lab personnel; may provide guidance or informal mentoring to less-experienced staff.
• Manages lab assets, inventory accuracy, system orders, and hardware lifecycle tracking with accountability for data quality.
• Coordinates with vendors and internal service teams for equipment calibration, repair, and support.
• Utilizes issue and project tracking systems to document progress, prioritize work, and manage dependencies across multiple programs.

Preferred Qualifications

• Demonstrated experience executing and optimizing test plans based on engineering requirements with limited guidance.
• Strong ability to interpret schematics, datasheets, and PCB layout files (e.g., Allegro).
• Proficiency with lab and measurement equipment including oscilloscopes, multimeters, power analyzers, and related instrumentation.
• Extensive experience assembling, configuring, and deploying semiconductor R&D test systems.
• Proven ability to identify test equipment or infrastructure issues and lead resolution through documentation and preventative improvements.
• Advanced system-level troubleshooting skills across hardware, firmware, BIOS, and OS layers.
• Ability to configure and power up complex systems with required components, socketed parts, and validated FW/BIOS images.
• Experience working in multi-OS environments; Linux required, Android a plus.
• Advanced PCB rework and soldering skills a plus.
• Experience with inventory management and asset tracking systems.
• Familiarity with issue and project tracking tools such as Jira.
• Strong written and verbal communication skills for conveying technically complex information to diverse audiences.

Physical Requirements

• Frequently transports, installs, and racks equipment up to 30 lbs.
• Performs tasks while standing, sitting, or working at varying heights.
• Uses computers and test equipment for extended periods (6+ hours/day).
• Engages in continuous communication with engineers, vendors, and cross-site teams, both in person and remotely.

Minimum Qualifications

Education:

• High School Diploma or equivalent required
• Associate's Degree or higher preferred

Experience:

• 7+ years of relevant experience in semiconductor R&D, lab engineering, testing, measurement, or related roles in the semiconductor industry.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

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EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:
$46.92 - $70.38

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer - and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.