Service Desk Technician

Our team is partnering with a rapidly growing technology and infrastructure organization seeking a Service Desk Technician to join their IT Operations team. This is an excellent opportunity for an IT professional who enjoys hands-on troubleshooting while gaining exposure to systems, networking, virtualization, and modern cloud-managed environments.

Location: Houston, TX
Employment Type: Contract, In office Monday-Friday 

 What You’ll Do: 

• Provide Tier 1 & Tier 2 technical support to internal users
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite
• Troubleshoot Windows and macOS devices, peripherals, and mobile platforms
• Manage endpoint devices through modern device management tools
• Perform user onboarding/offboarding, access provisioning, and device deployment
• Assist with server administration, virtualization platforms, and backup operations
• Troubleshoot wired/wireless connectivity, VPN access, and network-related issues
• Support infrastructure upgrades alongside senior engineering teams
• Maintain documentation, knowledge base articles, and ticket resolution records

What We’re Looking For:

• 2+ years of Service Desk, Help Desk, or Desktop Support experience
• Strong Microsoft 365 and endpoint troubleshooting background
• Experience supporting laptops, mobile devices, and enterprise users
• Familiarity with endpoint management tools and user account administration
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
• Strong communication skills and customer-first mindset

Nice to Have:
Exposure to Windows Server, Linux environments, virtualization platforms, enterprise networking hardware, or backup solutions.

BlueSky Resource Solutions is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.