Technical Service Manager

We are looking for Technical Service Manager @ Bethesda, MD

Technical, Business & Role Skills:

• Hands-on Technical Service Manager with a strong background in .NET web applications and Microsoft Azure cloud technologies to lead global production support for critical Middleware systems in the Hospitality industry.
• This role is customer-facing, delivery-critical, and leadership-intensive, requiring strong technical depth, operational rigor, and the ability to assert structure, governance, and prioritization in a fast-paced, high-pressure environment with demanding stakeholders.
• Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent experience; 8 additional years of relevant experience may substitute for a degree).
• Strong production support experience in enterprise environments.
• Proven experience supporting .NET web applications in production.
• Hands-on experience with Microsoft Azure, including Azure Monitor, Application Insights, Log Analytics
• Experience testing and troubleshooting SQL Server and Oracle databases.
• Demonstrated ability to multi-task, prioritize under pressure, and maintain attention to detail.
• Ability to follow and enforce processes while remaining adaptable in dynamic environments.
• Excellent written and verbal communication skills, including executive-level reporting.
• Familiarity with ITIL-based service management practices.
• Strong analytical mindset with the ability to translate technical data into business-relevant insights.