Full Time : IT Service Management Engineer

Hi,

 

I  hope you are doing well.

 

My name is Sushmitha, and I am part of the Talent Acquisition team. I hope this message finds you well! I’m reaching out to connect regarding an exciting opportunity at Wipro for candidates with 3-6 years of experience in IT Service Management Engineer.

 

ITAM / CMDB / Discovery Expertise, Scripting & Automation Skills, API / Integration Capability, Infrastructure Engineering & Cloud, Data Integrity & Problem Solving, Monitoring & Observability, Communication & Stakeholder Management

 

Bachelor’s degree in computer science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

• 3+ years of experience designing, developing, and implementing large-scale solutions in production environments

 

• Airline Industry experience 

 

• Deployment Technologies: Kubernetes, Docker • Source Control: GitHub, Azure DevOps • Cloud Providers such as Azure and AWS

• Ability to optimize solutions for performance, resiliency and reliability while maintaining an eye toward simplicity

• Ability to concisely convey ideas verbally, in writing, in code, and in diagrams

• Experience working within Agile methodologies (e.g., SCRUM) and DevOps toolchains, including Continuous Integration and Continuous Deployment

• Ability to analyze complex infrastructure and data integrity problems and engineer durable technical solutions

• Experience supporting enterprise ecosystems spanning Software Asset Management (SAM), Hardware Asset Management (HAM), CMDB governance, and discovery platforms

• Flexera One modules including IT Asset Management (ITAM), IT Visibility (ITV), SaaS Manager, Licensing, Reporting, Data Collection, and Administration

• Agent and agent less discovery, beacon configuration, and integrations with Azure, SCCM, JAMF, VMware, Archer, and Tanium

• Business Intelligence & Reporting using dashboards, Power BI, GraphQL queries, and SQL-based ETL pipelines

• Experience with Tanium administration, including the Tanium Asset module, and automation workflows

• Proficiency in data integration and automation using REST APIs, GraphQL, PowerShell, SQL, and Bash, including ETL pipeline design, agent deployment automation, and advanced troubleshooting of discovery agents, beacon logs, and data collection processes

• Experience with Dynatrace or equivalent monitoring tools in high-availability environments

 

Asset management or discovery tooling, REST API and integration, infrastructure engineering