Senior Salesforce Product Manager (HealthCloud)

Job Description: 

Product Manager – Key Responsibilities

·       Define and communicate the product vision, mission, strategy, and roadmap.

·       Develop, sequence, prioritize, and drive execution of product initiatives and program epics.

·       Partner with business stakeholders to identify opportunities, define objectives, and establish OKRs.

·       Conduct product discovery activities, including stakeholder interviews, research, and current-state analysis.

·       Gather, document, and validate business requirements, user needs, and future-state processes.

·       Identify pain points, process improvements, and opportunities to deliver business value.

·       Collaborate with Business, Architecture, Engineering, UX, and Agile Delivery teams to define solution options and product direction.

·       Lead evaluation and estimation of solution alternatives to achieve desired business outcomes.

·       Translate strategic objectives into features, outcomes, and measurable success criteria.

·       Create and maintain future-state process flows, diagrams, mappings, and supporting documentation for hand-off to Product Owner & IT Team. Identify process changes required for successful implementation of new features

·       Drive cross-functional alignment and facilitate prioritization and roadmap planning discussions.

·       Coordinate release strategies and ensure readiness for successful business adoption.

·       Establish continuous feedback loops to monitor product performance and customer satisfaction.

·       Measure value realization, track product outcomes, and adjust strategy based on results.

·       Conduct regular collaboration sessions with Product Owners, Business Analysts, and stakeholders to align priorities and roadmap execution.

·       Serve as the primary advocate for the product and the key liaison between business and technology teams.

Key Qualifications

·       8+ years of experience in Product Management, Product Strategy, Business Analysis, or related roles.

·       Proven experience defining product vision, strategy, roadmaps, and measurable business outcomes.

·       Strong expertise in requirements gathering, stakeholder management, and product discovery.

·       Demonstrated ability to lead cross-functional teams across Business, Architecture, Engineering, and Agile Delivery.

·       Experience developing business cases, conducting current-state assessments, and defining future-state solutions.

·       Strong analytical and problem-solving skills with the ability to evaluate solution options and drive strategic decisions.

·       Experience translating complex business needs into product features, epics, and outcomes.

·       Strong knowledge of Agile, Scrum, and SAFe product management practices.

·       Exceptional communication, facilitation, presentation, and executive stakeholder management skills.

·       Ability to define and track OKRs, measure value realization, and drive continuous product improvement.

·       Healthcare payer and claims operations experience preferred.

·       Experience with Salesforce Health Cloud required . Experience with enterprise digital transformation initiatives preferred.