Role Overview
We are seeking a Systems Administrator to join our Systems team. This role is ideal for a technical generalist with 2-4 years of experience, eager to grow and contribute to a collaborative, mission-driven environment. The position focuses on triaging ServiceNow requests, administering our IdP platform (Okta), supporting Google Workspace and Apple device management, and participating in project and security initiatives.
Key Responsibilities
Triage and resolve ServiceNow requests (50-60% of time) for the systems team.
Provide sysadmin-level support for Google Admin Console, Jamf (Apple MDM), Okta / SSO, and related tools.
Act as the first escalation point above help desk (not entry-level help desk, but junior sysadmin).
Troubleshoot SSO, MFA issues, group policies, group assignments, and user access requests.
Participate in project work (e.g., integrations, operational improvements, technology rollouts).
Conduct routine business-as-usual tasks, including monthly and quarterly user access audits.
Support security posture improvements and collaborate with the security team.
Assist with technical debt remediation and operational excellence initiatives.
Attend team meetings and integrate closely with the systems and security teams.
Technical Environment
Google Workspace (Admin Console, user/device management)
Apple Devices (Jamf MDM, Mac/iOS support)
Okta (Identity & Access Management / SSO)
ServiceNow (Ticketing & workflow)
Slack, Zoom (Collaboration tools)
Familiarity with Windows Server, Chrome OS, and endpoint management tools is a plus.
Qualifications
2-4 years of relevant IT/systems administration experience.
Hands-on experience with Google Workspace and Apple device management (Jamf preferred).
1-2 years of hands-on experience supporting Okta or similar SSO/Identity platforms, including user provisioning, group management, and MFA troubleshooting.
Familiarity with ServiceNow and common SaaS/collaboration tools.
Basic understanding of security practices, user access audits, and MFA troubleshooting.
Strong communication and teamwork skills.
Ability to work in a hybrid schedule (on-site 3 days/week).
Growth mindset and willingness to take on project work.
Nice to Have
Experience in an educational or multi-site environment.
Exposure to security audits or policy rollouts.
Scripting or automation experience (not required, but a plus).
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