TECHNICAL SUPPORT SPECIALIST VI

Stateof New Hampshire Job Posting

Department of Safety

Division of Emergency Services and Communications

Information Technology Section

110 Smokey Bear Blvd

Concord NH 03301

TECHNICAL SUPPORT SPECIALIST VI

Position#41848

$37.22/hour - $51.07/hour

*See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Safety, Division of Emergency Services and Communications, Information Technology Section, has a full-time vacancy for a Technical Support Specialist VI, SOC Title 15-1230 COMPUTER SUPP SPECS-9. This position has a 37.5 hour work week and is considered exempt.

Summary:

Designs, plans, and implements agency-wide technology in support of the Divisions core and ancillary functions under the direction of the IT Manager V to achieve the Division's short and long range objectives. Primary focus is to serve as the senior technical resource for telecommunications and networking technologies including but not limited to voice over internet protocol (VoIP) systems, routing, switching, cyber security, disaster recovery, integration with other division supported systems, and desktop support.

YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience:

Equivalent combination of 12 years of education and experience after completion of high school. Education and experience must be in such as computer science, information technology, information systems, cybersecurity, data science, computer engineering, or related fields.

License/Certification:

None.

Other Requirements:

Selected candidate will undergo a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.

Trainee Option:

Not applicable.

AFTER-HIRE REQUIREMENTS:

Completion of all courses required to qualify to maintain the software and operating systems of the agency within six months of date of hire.

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities:

Designs, plans and implements complex IT projects requiring coordination with management, State of New Hampshire IT staff, service providers and various vendors. Manages the implementation of the project including assignment of duties, systems installation, and integration and testing.

Performs needs assessment from customers, management, and other potentially integrated systems. Coordinates with the Division IT Manager and other Senior Technical staff for feasibility assessment, final system design and implementation plans.

Monitors network systems for performance, capacity, event handling, and technical issues. Designs and recommends changes to these systems to either improve performance or decrease the risk of failures. Monitors systems evaluating overall system design for potential consolidation of workloads and sharing of common equipment in a secure and reliable manner, utilizing "Best Practice" tools.

Coordinates with other Senior Technical staff for the design and deployment of cyber security models to protect internally and externally the various network resources. Coordinates the Senior Staff to create and implement security policies, reviewing for compliance with the implemented policies.

Streamlines systems operation functionality security, and maintenance of all network systems supporting DESC. Coordinates research efforts regarding new technology specifically accounting for long and short term strategy and/or capacity, developing resolutions for issues.

Develops documentation, standards, and procedures related to the maintenance of complex IT systems. Trains other Technical Support Staff, DESC users, and DESC customers on these procedures ensuring the documentation evolves as the systems evolve.

Responsible for configuration, maintenance, support, and training of propriety 9-1-1 Call or emergency service request for processing systems sand functional elements. Coordinates remediation efforts by overseeing state technical staff, multi-state agency representatives and contracted Vendors.

Provides helpdesk support for all of DESC supported systems including on-call responsibilities supporting after normal duty hours for both 9-1-1 Call Centers.

Designs and oversees the network connectivity and security to other State of NH agencies, Municipal agencies, outside providers, contracted vendors, and the public

Responsible for the design, configuration, troubleshooting, maintenance, and support of internal VoIP solutions as well as integration with external resources, including Session Border Controls, support for LAN/WAN [HSRP, QoS, VLAN's, Bandwidth modeling] and VoIP infrastructures.

For further information please contact Robert Lussier, Assistant Director, at or .

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits and the amount of employee health benefit contributions may vary depending on the type of plan selected and the bargaining unit with which a position is associated.

See this link for details on State-paid health benefits:

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Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

*Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

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Want the specifics? Explore the Benefits of State Employment on our website:

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EOE

TDD Access: Relay NH1-