Director, Global Technology & Service Management

Position Summary

The Director, Global Technology & Service Management (GTSM) will lead the University's architecture, service management, and technology strategy functions. This strategic leader acts as the primary 'standard-bearer' for NYU, ensuring that all IT Service Providers (ITSPs) and System Owners align their operations with a unified global technology and service blueprint. Reports to the Associate Vice President for Global Service Management and User Success, the Director will lead a team dedicated to bringing clarity to NYU's technical landscape and strategic maturity to all services. Responsible for identifying and eliminating technical debt, waste, and overinvestment by driving service strategy practices and technical standardization. Bridge the gap between high-level strategy and operational delivery, this role transitions the IT organization into a lean, governance-focused unit that 'gets some' tangible results in efficiency and innovation for the global campus. Define and enforce Global Technology and Service standards to support organizational Business Outcomes through architectural, service, and operational requirements. Manage and continuously evolve the overall vision, charter, and roadmap for technology strategy and service management, including best practices, standards, principles and functions that will continue NYU IT's transformation into a service-oriented, client-driven, outcomes-optimizing organization. Refine programs, governance, training, communication, and stakeholder alignment models as needed. Develop a strong, creative team aimed at achieving consistency and efficiency in service delivery across NYU IT's service portfolio. Continually improve NYU's IT service management systems and architecture practices to address the organization's highest priorities and develop systems that result in seamless, robust service support for NYU.

Qualifications

Required Education:
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or a related field

Preferred Education:
Master's Degree

Required Experience:
7+ years of leadership experience in Architecture, IT Strategy, IT Leadership, or IT Service Management. Proven track record of managing large-scale technical debt reduction or consolidation projects in a complex, decentralized environment. Demonstrated experience in vendor governance and aligning third-party providers to internal technical standards. Experience leading lean, high-output teams in higher education or a similarly diverse global organization.

Preferred Experience:
Certifications in Enterprise Architecture (TOGAF) and IT Service Management (ITIL) are highly desirable.

Required Skills, Knowledge and Abilities:
The ability to hold providers and stakeholders accountable to rigorous technical and service standards, i.e. Assertive Stewardship. Deep understanding of how architecture and strategy drives business value and eliminates operational friction, i.e. Strategic Vision. Ability to identify 'waste' in a budget and articulate the ROI of decommissioning legacy systems, i.e. Financial Acumen. Strong communication with exceptional ability to translate 'technical rot' and 'architectural debt' into business-friendly language for Deans and VPs. Ability to design strategies that function seamlessly across multiple international regulatory and technical environments, i.e. Global Mindset.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $200,000.00 to USD $240,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.