Audio Visual (AV) & IT Support Technician (Part-Time Contract)

The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes both dispatch and resident support depending on location needs.

Responsibilities

• Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities.

• Manage and track loaner/spare devices using customer-provided systems.

• Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.

• Manage conference room accounts (add/remove users, password resets, ownership updates).

• Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes).

• Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets).

• Coordinate with third-party vendors and procurement teams when required.

• Support equipment replacement or reset during failures under guidance from central IT.

• Ability to work at height when required (ladder/lift).

• Maintain communication with onsite/offsite teams to report changes, issues, or updates.

• Support emergency or high-impact issues with availability within 4 8 business hours.

• Ensure proper coverage during leaves and follow site operational processes/SOPs.

Must-Haves

• 2 4 years of experience in IT and AV support.

• Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.

• Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets).

• Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex).

• Ability to perform physical tasks, including lifting equipment and working at height.

• Strong communication, customer service, and documentation skills.

• Ability to follow SOPs, ticketing processes, and escalation guidelines.

Good-to-Have

• Experience using ITSM tools (ServiceNow, Jira).

• Exposure to AV control systems or room management systems.

• Basic understanding of AV-over-IP or networked AV environments.

• Experience working in enterprise or fast-paced onsite environments.

• Entry-level certifications (CompTIA A+, ITIL Foundation, basic AV training).