Product Owner (IT Service Center Operations)

We are seeking a highly motivated and experienced Product Owner for IT Service Center operations. The role focuses on backlog management, stakeholder coordination, and driving successful delivery of technology initiatives, with strong alignment to ITSM and Agile practices.

Key Responsibilities

• Product Backlog Management
  Define, create, and prioritize the product backlog based on business value and stakeholder needs.
• Stakeholder Management
  Act as the primary liaison between stakeholders and the Service Center team, ensuring requirements are clearly understood and executed.
• Vision & Strategy Alignment
  Collaborate on and communicate the Service Center vision and strategy in alignment with business objectives.
• Service Improvement
  Identify and implement continuous improvement initiatives to enhance service quality, efficiency, and user experience.
• User Story Development
  Write, refine, and maintain clear, actionable user stories related to IT service management.
• Agile Ceremonies (Sprint Planning & Review)
  Participate in sprint planning and review sessions, providing direction and feedback to ensure proper service evolution.
• Performance Monitoring & Reporting
  Track performance metrics, analyze trends, and drive data-driven decisions for continuous improvement.
• Team Collaboration
  Work closely with cross-functional teams to ensure timely and accurate service delivery.
• Risk Management
  Identify, assess, and mitigate risks impacting service delivery and project success.

Thanks and Regards
Gaurav M Dubey
Technical Lead - Talent Acquisition
Evolutyz Corp
1560 Wall Street Suite 105
Naperville, IL
Email: ; Desk: Ext.341
Web: