Level: Senior Manager (Handson)
Team Size: 10 Engineers
Reports To: VP Engineering / CTO
Location: 100% Remote- EST Time zone
Duration: 6 months Contract - to- hire
Client Insights is a missiondriven, growthstage healthcare technology company enabling payers to unlock, organize, and activate data that has historically been siloed and inaccessible. Our secure, cloudnative platform powers personalized patient experiences, improves outcomes, and reduces costs all while meeting the highest standards of HIPAA and HITRUST compliance.
About the Role
As the DevOps Platform Operations Manager, you will lead a team responsible for the reliability, scalability, and operational excellence of our multiinstance, multitenant SaaS platform. This is a handson leadership role you will guide strategy while diving deep into incidents, platform operations, and cloud automation when needed.
What You Will Do
- Lead and mentor DevOps and platform engineers supporting a multitenant SaaS environment.
- Drive operational excellence across AWS and Azure, ensuring reliability, scalability, and cost efficiency.
- Oversee endtoend release management, ensuring smooth, lowrisk deployments across multiple environments and tenants.
- Standardize environments, enforce tenant isolation patterns, and strengthen platform consistency.
- Partner with engineering, product, and security teams to evolve cloud architecture and operational maturity.
- Respond to and lead resolution of production incidents, removing blockers and improving longterm resiliency.
- Promote best practices in observability, automation, IaC, and cloud governance.
What We re Looking For
- 6 10+ years leading DevOps, SRE, or platform operations teams in multitenant SaaS environments.
- Strong handson experience across AWS and Azure, including scaling, cost optimization, and reliability engineering.
- Proven experience rolling out SaaS solutions at scale, including environment standardization and tenant isolation.
- Deep understanding of CI/CD, release management, and cloud automation.
- Ability to balance leadership with execution comfortable diving into technical details when needed.
- Strong communication skills and a teamfirst mindset.
We are Equal Opportunity Employer
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