Salesforce Business Analyst

Remote • Posted 5 hours ago • Updated 5 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
6 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Salesforce Business Analyst
  • data management
  • process improvement

Summary

Position: Salesforce Business Analyst – Salesforce CRM / Licensing and Case Management

Duration: 6 months with extension Possible

Location: Remote, United States only. All access to State systems and data must be from within the Contiguous United States.

 

Role Summary

The Business Analyst will gather, analyze, document, and validate business and technical requirements for the Salesforce CRM solution. The role will work with OCM and ITS stakeholders to translate licensing, application processing, compliance, inspections, enforcement, hearings, complaints, and data management needs into clear functional and technical requirements.

Key Responsibilities:

  • Conduct requirements gathering sessions with OCM and ITS stakeholders.
  • Document business requirements, functional requirements, process flows, user stories, acceptance criteria, and traceability matrices.
  • Translate business needs into technical specifications for Salesforce development teams.
  • Support requirements for license lifecycle management, renewals, amendments, complaints, compliance, investigations, inspections, hearings, and reporting.
  • Analyze existing workflows and recommend process improvements.
  • Work with Salesforce architects and developers to clarify system behavior, data fields, workflows, automation, security, and portal requirements.
  • Support creation and review of design documents, system documentation, user guides, and training materials.
  • Participate in UAT planning, test scenario development, defect review, and requirements validation.
  • Ensure all requirements are aligned with project deliverables and State acceptance criteria.
  • Support change requests and impact analysis.

 

Required Qualifications

  • 5+ years of business analysis experience.
  • Experience in data management, process improvement, and requirements documentation.
  • Experience working in regulated environments.
  • Ability to write clear, concise, and complete reports, requirements, and program documents.
  • Strong communication and facilitation skills.
  • Ability to work with business users, technical teams, QA teams, and project leadership.

 

Preferred Qualifications

  • Foundational understanding of Salesforce infrastructure, data models, objects, flows, automation limits, and security.
  • Experience with Salesforce CRM, Experience Cloud portals, licensing systems, case management systems, or public-sector applications.
  • Bachelor’s degree in business, finance, information systems, or related field.
Experience with Agile user stories and acceptance criteria.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10365731
  • Position Id: 3078-14481-
  • Posted 5 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Remote

14d ago

Easy Apply

Contract, Third Party

$50 - $55

Remote

5d ago

Easy Apply

Contract

Depends on Experience

Remote or Hybrid in California City, California

5d ago

Easy Apply

Contract

$60,000 - $70,000

Remote or Albany, New York

Today

Easy Apply

Third Party, Contract

Search all similar jobs