Network Operations Technician

RESPONSIBILITIES:
Kforce is working with a client in the Greater Saint Louis area, who is looking for a night-shift Network Operations Technician. Please note this role is onsite and night-shift. The NOC Technician will play a critical role in monitoring and supporting enterprise-level network, server, and application infrastructure. This position is fast-paced, requiring strong technical troubleshooting skills, attention to detail, and the ability to communicate effectively during high-priority events.

Responsibilities include:
* Network Operations Technician will perform proactive monitoring of network, server, and application infrastructure
* Identify service degradations and failures using monitoring platforms and vendor tools
* Troubleshoot high-priority, multi-user impact incidents and escalate as needed
* Coordinate communication between end users and technical teams during routine and urgent events
* Maintain logs, tickets, and documentation in alignment with ITIL best practices
* Follow NOC run-book procedures for first-level break/fix execution
* Initiate and lead outage conference bridges during major incidents
* As a Network Operations Technician, you will support team members during large-scale network events
* Monitor weather conditions across multiple regions and escalate to appropriate locations and emergency teams

REQUIREMENTS:
* Associate or Bachelor's degree in Computer Science, Information Technology, or a related field preferred
* Relevant certifications such as CCNA, CompTIA Network+, CompTIA A+, ITIL, Microsoft, or equivalent preferred
* 3+ years of experience in a NOC, Service Desk, Server Administrator, or similar role
* Experience working night shifts
* Foundational understanding of ITIL principles and HIPAA practices
* Proficiency in technology monitoring tools and technologies
* Strong troubleshooting skills related to network issues (identification, isolation, resolution)
* Excellent customer service skills
* Strong technical and analytical abilities
* Clear and professional verbal and written communication
* Eagerness to learn and grow within the role
* Ability to multitask effectively
* Ability to perform in a fast-paced, high-pressure, and evolving environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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