Technical Support Specialist – Support Center
Tryfacta
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- Desktop Support
- Technical Support
- Tier 1 Support
- Tier 2 Support
- Windows 10
- Windows 11
- Microsoft 365
- Active Directory
- Microsoft Entra ID
- Microsoft Intune
- SCCM
- MECM
- Hardware Troubleshooting
- Software Troubleshooting
- Desktop Imaging
- Workstation Deployment
- Remote Support
- Help Desk
- IT Service Management
- ServiceNow
- Jira Service Management
- TCP/IP
- DNS
- DHCP
- VPN
- Wi-Fi Troubleshooting
- Printer Support
- Laptop Support
- User Account Administration
- Endpoint Management
- Microsoft Outlook
- Microsoft Teams
- SharePoint
- OneDrive
- ITIL
- CompTIA A+
- HDI Certification
- Customer Service
- Incident Management
- Problem Resolution
Summary
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.
Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!
Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.
Job Title- DESKTOP SUPPORT ANALIST
Location - 4200 S Jhon Young Pkwy, Orlando FL. 32839.
Hybrid - This Job is full on site for the first 3 months, after that is a hybrid role.
Work schedule and shift details - We are a 24x7x365 office, service must be guaranteed at all times. Candidate must be willing to be assigned to any shift and be on call.
Key responsibilities and required technical or soft skills
This is a Support Center, we offer technical support for our employees remotely.
Key responsibilities
- Respond to user inquiries via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide users through step-by-step solutions for common problems.
- Escalate complex issues to higher-level support or specialized teams.
- Prioritize tickets based on urgency and impact.
- Install and configure software, hardware.
- Educate users on security best practices.
- Provide feedback to improve helpdesk processes and tools.
- Contribute to internal documentation and training materials.
Soft Skills:
- Clear verbal and written communication
- Active listening
- Empathy
- Analytical thinking
- Resourcefulness
- Attention to detail
- Team collaboration
- Flexibility
- Willingness to learn
PRE-SCREENING QUESTIONS:
- How would you guide a user who cannot connect to Wi Fi?
- How would you assist a user whose computer won’t power on?
- Dice Id: 10107000
- Position Id: 26-05355
- Posted 14 hours ago
Company Info
At Tryfacta, our mission is to create opportunities for our clients, candidates, and our team members. As a Minority Owned Business Enterprise (MBE) with over 40 Diversity Certifications spanning 28 States, we are dedicated to supporting Staffing Programs and providing Tech and Business Advisory services to both the Private and Public sectors.
Our journey began in the late 1990s as a key player in the staffing industry, and we quickly expanded our expertise to include IT Consulting, with a specific focus on SAP Implementations. With over 26 years of experience, we have developed a robust business solutions model to tackle complex business challenges, consistently delivering services that surpass our clients' expectations.
At Tryfacta, our core values serve as a guiding compass, shaping our behavior and forming the foundation of our culture. These values drive our growth, foster our commitment to excellence, and enable us to serve our clients and stakeholders with character, entrepreneurship, respect, and a genuine desire to make a difference.
-p-1080.jpg%3Fformat%3Dwebp&w=1080&q=75)
