This is a hybrid position. Work schedule: 7:00 am to 3:30 pm.
** Fluency in Italian/Polish & Italian/German is required for this role.
Job Description
HRConnect is the name for our central HR and Payroll support and services focused on providing excellent customer experience as a primary principle. Service Centers based in Illinois, Tokyo, Singapore, and Krakow are dedicated to support our FTE Employees and Managers with their administrative and operational needs. This role would be based out of North Chicago, Illinois and have responsibility for Poland and Italy as part of our Europe, Middle East and Africa team.
This role is responsible for routine customer experience inquiries related to the Service catalog (e.g., HR, Payroll, Benefits, Talent etc.) and provides Employee and Manager self-service support. This role opens tickets / cases and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution.
Responsibilities:
- Answers general questions and redirects misplaced calls
- Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions
- Guides HR Employee Self-Service and Manager Self-Service transactions
- Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed
- Inputs data into Workday to transact on customer requests
- Escalates Employee and Manager inquiries to Tier II Functional Specialists when specific, in-depth functional knowledge is required
- Works closely with local Business Human resources partners to resolve cases and continually process improve
- Documents all employee inquiries, issues, and transactions in case management tools as required (i.e. Service NOW and Workday)
- participates in continuous improvement workshops and projects as requested
- Participates in ad hoc projects as required
Qualifications
- Fluent in Italian that can be used in a business environment
- Fluent in Polish that can be used in a business environment
- High School Diploma or GED Equivalent.
- 1+ years’ experience within Human Resources.
- 1+ years’ experience in customer service.
Preferred qualifications:
- Strong customer service and interpersonal skills
- Familiar with HR service and processes as well as HRIS tools and systems
- Able to navigate computerized data entry systems and other relevant applications
- Able to follow standard procedures and processes
- Able to escalate issues timely to the right group
- Ability to handle confidential and sensitive information
Top 3 – 5 Skills needed for the role
1. Italian language speaking in a professional business environment
2. Polish language speaking in a professional business environment
3. HR experience, preferably in a call center type environment
4. Customer Service experience
The benefits that you are eligible for with Collins Consulting, Inc:
- 401(k)
- Medical, Dental and Vision Insurance
- Term Life Insurance
- Accidental Death and Dismemberment
- Long Term Disability
Never miss an opportunity! Create an alert based on the job you applied for.
