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The Tier 1 Service Desk Analyst will serve as the first point of contact for internal associates seeking technical support. This individual will provide phone-based and ticket-based support through a Fresh Service ticketing system, addressing issues related to application access, password resets, and login troubleshooting. The role will support Microsoft applications, Google Workspace, UKG, Concur, and a limited number of iPhones and iPads. Responsibilities include managing access and permissions requests, utilizing Active Directory to resolve user account issues, documenting incidents accurately, and delivering a high level of customer service in a fast-paced environment. The ideal candidate is comfortable working with ambiguity, prioritizing multiple requests, and maintaining professionalism under pressure.
* 2+ years of IT support, Service Desk, or Help Desk experience
* Experience supporting Microsoft applications (Microsoft 365, Outlook, Teams, etc.)
* Hands-on experience with Active Directory, including user account management and password resets
* Comfortable with access and permissions and troubleshooting login issues across multiple applications
* Experience supporting internal associates in a customer-facing role
* Basic troubleshooting and support experience for iPhones and iPads
* Strong communication and customer service skills
* Ability to work under pressure and handle ambiguous situations
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future
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