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The ideal candidate brings together deep technical expertise and strong business insight, with a proven ability to deliver measurable value through technology. This role is central to one of the company's most critical strategic initiatives.
Essential Functions
- Gain a full end to end understanding of business processes and ensure ongoing support for existing legacy systems such as BASIS, AMCS, Great Plains, VERTEX, and Samsara.
- Partner with the MSP to support, enhance, and troubleshoot current applications.
- Lead the development team in interpreting business requirements and producing key reports; serve as the primary liaison between management and developers.
- Oversee version control, upgrades, and application patching while partnering with IT Infrastructure to deploy updates.
- Assess and manage outsourced Application Managed Services (AMS) providers, ensuring both quality and cost-effectiveness.
- Work closely with business stakeholders to identify pain points and champion continuous improvement opportunities.
- Identify and implement quick-win process improvements by automating manual or paper-based workflows with minimal investment.
- Serve as the technical advisor and subject matter expert for application systems, offering guidance on emerging technologies.
- Develop and execute the long-term technology roadmap in alignment with business priorities.
- Contribute to implementations, administration, integrations, and optimization efforts for the new ERP system across all business functions.
- Establish best practices for system governance, security, and compliance in collaboration with executives and stakeholders.
- Support change management initiatives to ensure adoption and standardization of new processes and systems.
- Deliver executive-level reporting on progress, risks, and business outcomes related to application initiatives.
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field, with blended experience in finance/field services and technology delivery.
- 10+ years of IT experience, including 5+ years in leadership roles overseeing enterprise applications.
- Strong understanding of business process flows, data flows, and system security best practices.
- Experience managing AMS providers and external consulting partners.
- Proven success leading or contributing to ERP or large-scale system implementation projects (Finance, Field Services).
- Experience with CRM, scheduling, routing, optimization, and rental/lease business models is a plus.
- Demonstrated ability to drive change in fast-paced environments and communicate effectively with both technical and non-technical stakeholders.
- Ability to translate business needs into technical solutions.
- Solid understanding of strategic and emerging technology trends and how to apply them to evolving business models.
- Strong interpersonal skills with the ability to navigate conflict diplomatically and promote collaboration.
- Experience managing budgets, vendor relationships, and cross-functional teams.
Required Skills
- Strategic, hands-on leader capable of balancing operational stability with long-term transformation goals.
- Exceptional communication and stakeholder management skills, from executives to technical contributors.
- Ability to meet with business leaders to document current processes and produce detailed business requirements, including process flows (as-is/to-be), gap analyses, customizations, data needs, integration points, test scenarios, and reporting requirements.
- Proven project leadership and change management experience to ensure adoption of new systems and processes.
- Collaborative leadership style that builds trust, accountability, and alignment across business and IT teams.
- Proficiency in SQL, with the ability to understand underlying table structures for data extraction.
- Knowledge of systems such as Oracle Fusion, Acumatica, and Microsoft Dynamics is a plus.
- Familiarity with agile methodologies and software development/testing frameworks (Waterfall, Scrum, rapid prototyping, DevOps).
- Experience with cloud platforms and services (Azure, AWS, Google Cloud Platform) and integration platforms.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
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