Data Operations Analyst

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.

Job Description:
Job Summary

The Data Operations Analyst supports Epiq's Legal Services team by carrying out client data requests using industry-leading and proprietary processing and hosting tools. Working from assigned requests and detailed instructions, analysts manage multiple deadlines, partner closely with peers on quality checks, and help maintain the high standard of accuracy our legal clients rely on. Full training on our tools is provided, and legal or eDiscovery experience is not required. This role is a great fit for someone with a genuine interest in technology who is eager to build a career in a technical field.

Essential Job Responsibilities

• Analyze data operations to improve efficiency and ensure customer satisfaction.
• Manage data processes to ensure accuracy and efficiency.
• Conduct data analysis to identify trends and make informed decisions regarding data operations.
• Document data operations processes and procedures to ensure clarity and compliance.
• Collaborate with other departments to ensure alignment and coordination of data operations activities.
• Implement quality control measures to maintain the integrity of data.
• Ensure compliance with organizational standards and procedures in data operations.

Schedule & Work Hours

• This role supports deadline-driven client work delivered on Central Time.
• New team members typically work 10:00 AM - 7:00 PM Central Time.
• Schedule flexibility is essential. This is not a standard 8:00 AM - 5:00 PM role.
• Weekend availability is a plus and would not begin until training is complete.

Qualifications & Requirements

Education:

• Required: High school diploma or equivalent.
• Preferred: Associate or bachelor's degree in a related field.

Experience:

• Required: Minimum of 2 years of experience in data operations or a related field.
• Preferred: Experience in a similar role within the same industry.

Skills:

• Analytical Thinking
• Communication
• Critical Thinking
• Customer Satisfaction
• Deadline Management
• Detail-Oriented
• End-to-End Project Management
• Kaizen (Continuous Improvement)
• Prioritization
• Quality Control (QC)
• Results-Oriented
• Troubleshooting

Certifications:

• Required: None.
• Preferred: Certification in data operations or a related field.

Physical Requirements:

• Ability to work in a fast-paced environment with tight deadlines.
• Ability to handle confidential information with discretion.
• Ability to work a 10:00 AM - 7:00 PM Central Time schedule, with flexibility as business needs require.

The Compensation range for this role is $15 to $19 USD hourly and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Must be authorized to work in the United States for any employer.

#LI-MM2 #LI-Remote

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long-term relationships
• Remove collaboration barriers
• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.