Apply Now

Help Desk Technician (Part-Time)

Remote in McLean, VA, US • Posted 1 hour ago • Updated 1 hour ago

Part Time

On-site

USD $20.00 - 20.00 per hour

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Information Technology
Evaluation
Project Management
Performance Management
Preventive Maintenance
Customer Service
Computer Hardware
Educate
DoD
Security Clearance
Help Desk
Management
Supervision
Communication
Attention To Detail
Research
Technical Support
Writing
Problem Solving
Conflict Resolution
Multitasking
Operating Systems
Computer Networking
Law
Health Care
Insurance
Training

Summary

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. The shift for this position Saturday - Sunday from 12:00 PM - 6:00 PM EST with a total of 12 hours per week.

Responsibilities

Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems.
Provide professional customer service and timely resolution or escalation of issues.
Perform user data corrections and respond to questions.
Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices.
Send more complicated user issues to appropriate hierarchy for troubleshooting.
Learn fundamental operations of commonly used software, hardware and other equipment.
Accurately log all service requests and document resolutions using call tracking software.
Educate end users on appropriate system use and share technology best practices.
Exercise patience and professionalism during stressful situations.

Qualifications

Must have an active DOD Secret clearance or higher.
1+ years of help desk experience preferred.
Must be able to work independently and responsibly without direct supervision.
Outstanding oral and written communication skills and attention to detail.
Technical troubleshooting skills in researching and documenting resolutions.
Friendly presence and helpful attitude; good interpersonal skills.
Ability to provide technical support over the phone; good phone skills.
Accurately and consistently document all work; good writing skills.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly.
Ability to handle constantly changing flow of traffic; be able to multitask effectively.
Working knowledge of standard operating systems, applications, and networking.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $20.00/Hr. - USD $20/Hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability StatVeteran Status

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL010594
Position Id: 85b432f08010f81fbec37b8e479c327
Posted 1 hour ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk Specialist

Arlington, Virginia

•

Today

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be part of

Full-time

Help Desk Specialist

Remote or Washington, District of Columbia

•

Today

Overview The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards. This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments. Background Ardent Eagle Solutions (AES) is see

Full-time

USD 26.00 - 33.00 per hour

Help Desk Technician - TS/SCI W/ Polygraph

Washington, District of Columbia

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Customer Service, Help Desk Support, Troubleshooting Certifications: Security+, CE - Comptia Security+ - Comptia Security+ Experience: 4 + years of related experience ship Required: Yes Job Description: Help Desk Technician Transform techn

Full-time

USD 33.52 - 45.34 per hour

Senior Help Desk Specialist

Arlington, Virginia

•

Today

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! Job Summary JCS Solutions LLC is seeking a Senior Help Desk Specialist to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting. What's in it for you: Join a premier technology firm specializing in innovative solutions. Be

Full-time

USD 70,000.00 - 94,000.00 per year

Search all similar jobs

Remote jobs at American Systems Corporation