Business Systems Analyst - Enterprise Applications

Requirements gathering, process mapping, integrations, SQL, UAT, documentation, and crossfunctional collaboration.

The Business Systems Analyst (BSA) partners with teams across the company to translate evolving business needs into clear, scalable technology solutions. the BSA works closely with stakeholders and technology teams to define requirements, streamline processes, and support key initiatives. By aligning people, workflows and technical platforms, this role reinforces operational stability and enables consistent project execution.

Position Responsibilities and Duties:

• Collaborate with business stakeholders and technical teams to elicit, document, and prioritize clear business requirements, user stories, and acceptance criteria for new systems or enhancements
• Analyze existing processes, workflows, and data structures to identify opportunities for improvement, standardization, and automation
• Create process maps, data flow diagrams, wireframes, and other documentation to support solution design and ensure shared understanding
• Lead workshops, interviews, and working sessions to capture user needs, pain points, and future-state objectives
• Create test plans to guide user acceptance testing (UAT), including developing test cases, coordinating execution, and tracking results
• Participate with IT developers in testing changes and implementations to ensure functionality
• Conduct gap analyses between current and future state processes and recommend automation opportunities
• Troubleshoots, analyzes, and identifies root issue causes
• Act as a liaison between business users and technical teams, ensuring that proposed solutions align with business objectives and are feasible within technical constraints
• Identify and resolve project issues or risks, escalating where necessary to ensure timely decision-making and issue resolution
• Lead change management activities such as creating training materials, conducting user training sessions, and supporting go-live support
• Maintain up-to-date documentation in Confluence, SharePoint, or similar platforms to ensure traceability and easy access by all project stakeholders
• Contribute to the continuous improvement of business analysis standards, tools, and practices.
• Foster strong working relationships with diverse corporate functions such as Procurement, Finance, Engineering, Business Development, and IT

Minimum Skills or Experience Requirements:

• Bachelor s degree in Information Systems, Business Administration, or related field
• 5-7+ years experience as a Business Systems Analyst, Product Analyst, or similar role in a technology-focused organization
• Strong knowledge of enterprise business processes
• 5+ years experience with SQL preferred
• Strong understanding of business process modeling (BPMN), data modeling, APIs, and system integration
• Experience documenting clear business requirements, user stories, process flows, and acceptance criteria
• Familiarity with systems integrations and data flows across multiple platforms
• Experience with low-code/no-code development platforms preferred
• Understanding of basic relational database concepts
• Proficient in process mapping and wireframing tools such as Lucid, Visio, and Figma
• Hands-on experience with enterprise task & requirements management tools like Jira, Confluence, and Smartsheet
• Strong organizational and project coordination skills, able to support multiple simultaneous initiatives
• Demonstrated experience working closely with technical teams, end users, and diverse business stakeholders
• Ability to identify, escalate, and facilitate resolution of issues and risks in a structured manner
• Excellent verbal and written communication skills, with the ability to translate technical concepts for business audiences
• Proficient use of Microsoft Office tools including Word, Excel, Outlook, PowerPoint, Visio and SharePoint
• Naturally inquisitive, energetic, and solutions-focused
• Adaptable self-starter with a collaborative, team-oriented mindset