Service Manager

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company?s mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Service Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers?founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider?and Conrad?s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that will?operate?across eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness,?safety?and employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards,?high standards?for customer satisfaction, and a strong work ethic to achieve results.

ROLES AND RESPONSIBILITIES:

• Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
• Partners closely with Store Manager to learn how to interview, select and train service technicians,?utilizing?developing technical?expertise?to understand how knowledge, skills and experiences align with business needs and role definitions.
• In partnership with the Store Manager,?assists?in evaluating?knowledge,?skills?and performance of all technicians; provides input and learns how to make recommendations?regarding?development, promotions, merit, discipline, etc.
• Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety,?productivity?and efficiency.
• Assists?in overseeing and assigning daily work orders including time, tools,?materials?and equipment needed.
• Learns to provide technical?expertise?and support diagnosis for general and complex service requests for all make and model vehicles.
• Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels.
• Assists?in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval.
• Ensures adherence to company policies, procedures, and safety standards?at all times.
• Maintains?high standards?for store cleanliness, organization, and inventory management.
• Supports analysis of financial and operational data to?identify?trends and?assist?in implementing improvement plans for underperforming stores.

• Ensures consistent delivery of exceptional customer service and?assists?in resolving escalated concerns promptly.
• Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.
• Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.
• Ability to meet flexible schedule requirements that could include early mornings,?evenings?and weekends to meet customer demands.
• Performs other position duties as directed by leadership.

SUCCESS FACTORS:

• A?strong?belief?in?safety-?Being?Safe?100%?of?the?time?is?the?expectation.
• Alignment with?company?mission,?vision,?and?values.
• Strong?work?ethic?with?a?commitment?to?results.
• Strong?team?player?with?the?ability?to?adapt?to?diverse?team?members.
• Ability?to?perform?in a?fast?paced/high volume?environment.
• Excellent?verbal?and?written?communication?skills.
• A?high?level?of?time?management,?accountability,?and prioritization?skills.
• Ability?to?be?organized,?problem?solve and?be?solution?oriented.
• Self-motivated,?goal-?oriented,?and?driven to?accomplish?department?goals.
• Strong?critical?thinker?with?a?high?level?of?attention?to?detail.
• Highly-customer?centric?and?master?relationship?builder.
• Proficient in Microsoft Office (Outlook, Teams, Etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred.

WORK ENVIRONMENT:

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• See attached for a complete list of physical demands?required?for this position.

EXPERIENCE AND EDUCATION:

• 3+?years? experience in the?automotive repair industry?as a technician, service advisor, or service manager?required.
• Previous?experience?supporting or mentoring?technicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.
• Valid Drivers? License?Required.

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.

Signature: _________________________Date: _________________________