The Technology Business Partner (TBP) for Supply Chain is the single accountable delivery owner for the application portfolio supporting supply chain — product lifecycle, demand and supply planning, order and inventory management, logistics, and supplier/ODM collaboration. As a managed service partner to the client, the TBP owns the full application lifecycle — design, development, integrations, and production support and leads the team that delivers it. The role is part delivery leadership, part trusted advisor on where the Supply Chain technology estate goes next. The portfolio is a hybrid 1P/3P estate combining vendor SaaS with custom-built internal applications, so fluency in both — and in the integration and master data layer between them is essential
Define and drive domain metrics — delivery predictability, defect leakage, incident volume and MTTR, SLA attainment, backlog aging, and CSAT.
Enforce process standards across SDLC, change control, testing, release and environment management, documentation, and audit controls.
Run the governance cadence (operational reviews, QBRs) with data-backed reporting and clear corrective-action plans.
Drive continuous improvement — root-cause analysis, permanent fixes over workarounds, and automation to reduce toil. Client Stakeholder Management
Serve as a primary point of contact and trusted advisor to client leadership within the domain.
Own the managed-service relationship posture: scope, staffing plans, SOW/change orders, and value reporting.
Communicate transparently on status and risk; resolve escalations without eroding trust. Business Engagement & Domain Expertise
Engage stakeholders continuously to surface pain points, application requirements, and critical gaps, converting them into a prioritized demand pipeline.
Facilitate fit/gap workshops, challenge requirements that add cost without business value, and drive adoption and change management.
Act as domain SME: provide expert input into multi-year roadmaps, track vendor product direction and AI trends, and partner with architecture, data, and security.
Bachelor''s degree in Information Systems, Computer Science, Engineering, Business, or equivalent practical experience.
12+ years in enterprise applications, including 6+ years owning a functional domain end to end (design, development, integrations, and production support).
5+ years managing technical and/or functional delivery teams (15–50 people), including hiring, performance management, and career development.
Proven ownership of a managed service or outsourced engagement — SLAs/KPIs, governance cadence, and scope/change control.
Hands-on experience with integration patterns and tooling (APIs, iPaaS such as MuleSoft, event-driven and batch interfaces) across a hybrid estate of vendor SaaS and custom-built applications.
Track record establishing and measurably improving operational metrics and process standards (SDLC, change control, incident/problem management, release management).
Experience influencing senior business stakeholders and translating ambiguous pain points into prioritized requirements and roadmaps.
Deep experience across supply chain applications — PLM, demand/supply planning, order management, inventory, logistics/3PL, and supplier collaboration — including supply chain master data and supplier/3PL B2B integration (EDI, e2open or similar).
Hands-on experience with Oracle Fusion Cloud SCM (planning, product/BOM, inventory, order management).
Experience with an advanced planning platform — o9 Solutions (demand planning/CPFR, supply planning) or comparable (Kinaxis, Blue Yonder, SAP IBP) — ideally a phased, module-by-module rollout.
Experience with a PLM/MCAD platform — Siemens Teamcenter or comparable (Oracle Agile, Windchill) — including engineering change and BOM/part data governance.
Consulting, systems-integrator, or managed-service-provider background with commercial awareness (SOWs, change orders, staffing models, utilization).
Experience leading blended onshore/offshore, follow-the-sun support across APAC time zones.
Large-scale transformation or platform migration experience (legacy ERP to cloud ERP or phased multi-module SaaS rollouts).
Experience applying automation and AI/GenAI to reduce support toil and accelerate delivery.
Hardware, data center, or high-volume physical-goods operations — including contract manufacturers, ODMs, and 3PLs — supporting near-24x7 applications where downtime directly impacts fulfillment, build, or deployment schedules.
Familiarity with S&OP/IBP, engineer-to-order or configure-to-order flows, and supply/demand feasibility modeling.
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