Description Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Department: IS - Epic
Location: 3535 Market Street, Philadelphia, PA
Penn Medicine is seeking a Lead Epic Application Analyst to support the Epic Revenue Cycle Team. Summary:
- The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. The Lead Epic Analyst is responsible for enhancing, analyzing, implementing, supporting, and maintaining Epic solutions, working closely with healthcare professionals, IT teams, and vendors to ensure the effective utilization of Epic systems to support patient care and improve operational efficiency. Responsibilities include leading a team of individuals through an application project; providing instruction on various technical topics to other team members, educating/training new hires, managing service projects through the entire project life cycle while meeting project deadlines and initiatives, and monitoring a project plan while reporting project changes and status to administration. Lead Epic Application Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.
Responsibilities:
- Leads a team of individuals through service projects by setting clear goals and objectives and allocating resources appropriately. Prepares project plans, monitors tasks and milestones and reports project changes/status to IS Manager.
- Participates in new hire interviewing, training, mentoring, and instruction on internal processes and educates application analysts on various projects
- including testing, documenting, and configuration within the applications.
- Proactively performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
- Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.
- Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
- Provides customer service and acts as a liaison between the operational departments and Information Services.
- Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
- Clearly defines and articulates to operational stakeholder's workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
- Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
- Maintains thorough documentation of configurations, customizations, and support processes.
- Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
- Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
- Other duties as assigned to support the unit, department, entity, and health system organization.
Credentials:
- Epic Certification, Proficiency, or Accreditation. (Required)
Education or Equivalent Experience:
- H.S. Diploma/GED and 9+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Required)
Or - Associate's degree and 8+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Required)
Or - Bachelor's degree and 6+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems. (Required)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
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