IT Service Desk Analyst

Detroit, MI, US • Posted 30+ days ago • Updated 49 minutes ago

Contract W2

On-site

USD22 - USD23/hr

Strategic Staffing Solutions

Fitment

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Job Details

Skills

IT
Service
Desk
Analyst

Summary

STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!

Strategic Staffing Solutions is currently looking for a Service Desk Analyst for a contract opportunity with one of our largest clients located in Detroit, MI!

IT Service Desk Analyst

Detroit, MI - Onsite downtown
12+ Months W2 contractor role
Pay Rate: $22-$23/hr

Role Summary
Service Desk Analyst (Level 1)

Provide first-level contact and incident resolution for all users with all issues
Uses advanced troubleshooting skills
Review knowledgebase articles ensuring accuracy of content
Provide accurate and timely logging of incidents and resolution
Meet or exceed performance goals
Escalate problems as appropriate following Service Desk procedures

Required Skills:

1 year of recent experience in Service Desk/Help Desk operations

*Beware of scams. S3 never asks for money during its onboarding process

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sssmi
Position Id: JOB-244209
Posted 30+ days ago

Company Info

About Strategic Staffing Solutions

Strategic Staffing Solutions (S³) is a woman-owned, global IT consulting and business services corporation that delivers staff augmentation, managed services, total workforce management programs and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telecommunications and retail distribution. S³’s Consultants are placed with Customers through the U.S., Europe and the Americas. Founded in Detroit, MI in 1990, S³ has reported consistent growth and profit every year and carries zero debt.

S3 Diversity Statistics
S3 has a 50/50 split among male/female employees; 60% of S3 employees identify as non-white; S3 s leadership team are 50% women; S3 currently employs 73% military veterans, military spouses and military affiliates.

Staffing Industry Analysts CCWP Charter Partner
S3 is the only charter partner for Staffing Industry Analysts Certified Contingent Workforce Professional (CCWP) program- a one-of-a-kind accreditation program designed for all professionals managing corporate contingent staffing.

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