Overview
On Site
USD20 - USD22
Contract - W2
Skills
IT
Service
Desk
Analyst
Job Details
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Part-time Service Desk Analyst for a contract opportunity with one of our largest clients located in Detroit, MI!
IT Service Desk Analyst (Part-time morning shift)
Detroit, MI - Onsite downtown
12+ Months W2 contractor role
Pay Rate: $20-$22/hr
Role Summary
Service Desk Analyst (Level 1)
- Provide first-level contact and incident resolution for all users with all issues
- Uses advanced troubleshooting skills
- Review knowledgebase articles ensuring accuracy of content
- Provide accurate and timely logging of incidents and resolution
- Meet or exceed performance goals
- Escalate problems as appropriate following Service Desk procedures
Required Skills:
- 1 year of recent experience in Service Desk/Help Desk operations
*Beware of scams. S3 never asks for money during its onboarding process
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