Hiring - IT Computer Support - Valley City ND

Job Title: IT Support

Location: Onsite Valley City ND

Contract: 24 months

PR - $24/hr

Job Description

Job Title: IT Support Technician (Entry-Level / Operations Support)

Shift: 1st Shift (Monday Friday, 8:00 AM 5:00 PM; flexibility to start earlier)
Work Type: Onsite
Visa Sponsorship: Not available now or in the future

Job Summary

We are seeking a reliable and detail-oriented IT Support Technician to perform and monitor routine IT operations and support activities. This role focuses on standardized processes, basic troubleshooting, asset management, and end-user support in a structured environment.

Key Responsibilities

• Perform and monitor stable, repeatable IT processes such as:
  • Imaging computers
  • Replacing printer toner and basic hardware components
  • Disposing of outdated IT assets
  • Resolving tickets from ServiceNow queues
• Follow documented procedures and knowledge base (KB) articles to troubleshoot and resolve issues
• Maintain and update records, including:
  • Asset tracking systems (e.g., Asset Center)
  • Process logs and service records
  • Incident and problem reports
  • Inventory and maintenance records
• Handle basic administrative and operational tasks such as:
  • Managing contact lists and customer information
  • Supporting shipping orders and inventory tracking
  • Processing standard facilities-related requests
• Communicate effectively via email with internal teams and external contacts
• Identify process issues and:
  • Resolve them using established procedures
  • Escalate issues outside defined scope
• Support equipment and operational needs by:
  • Scheduling maintenance
  • Monitoring inventory levels
  • Ordering supplies
  • Coordinating with vendors/suppliers
• Apply basic technical knowledge to support IT operations, including:
  • Printer troubleshooting (e.g., toner, rollers)
  • Following structured troubleshooting steps for end-user issues

Required Qualifications

• Basic understanding of:
  • Computing and networking fundamentals
  • Computer security concepts and policies
• Proficiency in:
  • Microsoft Office Suite
  • Internet and intranet tools
• Strong organizational and communication skills
• Ability to follow structured processes and documentation

Preferred Qualifications

• 1+ year of IT support or help desk experience
• Experience working with ticketing systems (e.g., ServiceNow)

Note: entry level candidates with relevant education will be considered.